Tuyển dụng Customer Service Specialist tại Hà Nội

ABOUT MISUMI VIETNAM

MISUMI Vietnam, established in 2016, is part of MISUMI Group Inc. (Japan), a global leader in industrial components and automation solutions. We offer over 10 million configurable products, specializing in automation, press, and mold components.

With a growing team of nearly 200 professionals, we are expanding rapidly and seeking talented individuals to grow with us.

Location: Hoang Cau Street, O Cho Dua Ward, Hanoi.

WHY WORKING WITH US?

• Company Culture: A dynamic, multi-cultural, inclusive environment where you can innovate, develop, and make a real impact. More importantly, Misumi rewards employees based on your true competence over age and embraces AI innovation in our daily business.

• Offering Package:

o Working Time: Monday - Friday (8:00 AM - 17:00 PM), Saturday rotation if required (for CS/ Logi/ TS)

o Salary & Incentives:

 Attractive base salary

 Fix bonus: 2 months, variable bonus: minimum 2 months (depending on KPI and company business situation)

 Gross salary paid 100% during the probation period (with full social insurance)

o Allowances & Facilities: Transportation and lunch allowances as per company regulations.

 Fully equipped with a company laptop and cell phone

 Company car or taxi provided for visiting customers

o Healthcare: Advanced Health Package for the employee and up to 2 family members, plus an annual health check

o Time Off: 12 days of annual leave per year (plus 2 additional days for every 5 years of service), and a special company day off on December 31st yearly

o Engagement Activities: Year-End Party (YEP), annual company trips, Women's holiday, and other engaging team activities

• Explore more about us:

o Website: https://vn.misumi-ec.com/

o Facebook: https://www.facebook.com/MisumiVN

o LinkedIn: https://www.linkedin.com/company/misumi-vietnam-co-ltd/

JOB DESCRIPTION

The candidate will report to Customer Service Manager and will serve B2B customer as Misumi Vietnam widow person who contributes to keep our customers' businesses running smoothly by primarily be involved in the following:

• Handle customers day-to-day inquiries on quotation, sales order and other relevant documents, communicate and coordinate with internal departments/ suppliers if needed

• Handle and resolve customer complaints, provide appropriate solutions and alternatives within the time limits & follow up to ensure resolution

• Follow and initiate ideas to improve the company's procedures and guidelines with the target of enhancing service quality. Big impact Kaizen ideas will be highly appreciated & considered as plus point for promotion candidates

Yêu cầu công việc

Must have:

• Diploma or Bachelor’s Degree

• 1+ years B2B customer service

• Basic communication in English

• Patient, customer-oriented, detail oriented, well organized, work well with system, & quick learning

• Able to do multi-task as well as handle workload in a high volume and fast-paced environment

Nice to have:

• Experience with factory automation/ electric devices

• Kaizen mindset

• Good strategic thinking and planning skills

Quyền lợi

• Thưởng: Fix bonus: 2 months and variable bonus: minimum 2 months, depending on KPI and company business situation.
• Chăm sóc sức khoẻ: Advanced health package for the employee and up to 2 family members, plus an annual health check.
• Nghỉ phép có lương: 12 days of annual leave per year, plus 2 additional days for every 5 years of service, and a special company day off on December 31st yearly.
• Máy tính xách tay: Fully equipped company laptop.
• Điện thoại: Company cell phone.
• Hoạt động nhóm: Year-End Party (YEP), annual company trips, Women's holiday, and other engaging team activities.
• Xe đưa đón: Transportation allowance as per company regulations. Company car or taxi provided for visiting customers.
• Căn-tin: Lunch allowance as per company regulations.