Tuyển dụng Lead Customer Service Engineer (FDI company) tại Hà Nội

Technical Service & Customer Support 

Perform calibration, repair, and technical support for Anritsu products and solutions. 

Carry out equipment diagnostics, troubleshooting, and repair activities at the ACVN service laboratory. 

Serve as the primary technical contact for complex customer issues and escalations. 

Collaborate with regional service teams to resolve advanced technical cases. 

On-Site Calibration & Field Service 

Plan and perform on-site calibration services at customer facilities. 

Perform calibration and verification activities at the ACVN laboratory as well as at customer sites. 

Travel to customer sites for calibration, repair support, technical investigations, and service consultations. 

Support customers in minimizing equipment downtime and maintaining operational continuity. 

Team Leadership & Development

Lead and supervise service engineers in their daily activities.

Provide coaching, mentoring, and technical development for junior engineers.

Promote knowledge sharing and continuous learning within the team.

Support workforce planning and capability development to meet future business needs.

Foster a collaborative, customer-focused, and safety-conscious work environment.

Quality & Compliance

Ensure all service activities comply with company procedures and quality standards.

Maintain compliance with ISO/IEC 17025 and other applicable requirements.

Support internal and external audits.

Ensure service equipment and assets are properly maintained and calibrated.

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Yêu cầu công việc

- Bachelor’s degree in engineering, Telecommunications, Electronics, or a related field

- 5+ years of experience in technical service, field service engineering, or technical support.

- Strong troubleshooting, diagnostic, and root-cause analysis skills.

- Basic understanding of RF, wireless communications, test and measurement solutions, or related technologies

- Strong communication, presentation, and negotiation skills

- Customer-oriented mindset with the ability to build long-term relationships

- Strong analytical and problem-solving skills

- Ability to work with team and manage multiple opportunities simultaneously

- Business-level proficiency in English (written and verbal)

Preferred

- Experience in test and measurement industry

- Knowledge of wireless technologies such as LTE, 5G, IoT, or Optical Communication

- Hands-on experience operating within ISO/IEC 17025 accredited laboratories and ISO 9001 quality management systems

- Working knowledge of ISO 9001 Quality Management Systems and audit compliance.

- Experience performing on-site calibration at customer facilities.

Quyền lợi

• Thưởng: Annual bonus
• Chăm sóc sức khoẻ: Annual health check-up (fully covered by the company)
• Nghỉ phép có lương: Paid leave: 12 days per year in accordance with labor law, with additional days based on years of service Public holidays plus additional company-designated holidays
• Đào tạo: Overseas training opportunities
• Máy tính xách tay: Company laptop provided
• Khác: Salary review once per year Business trip allowance Commuting, lunch, and clothing allowances (included in gross salary)