Tuyển dụng Customer Service Specialist - Account Management tại Bà Rịa - Vũng Tàu

JOB SUMMARY
Responsible for managing assigned customer accounts to ensure accurate order processing, timely communication, and high customer satisfaction through effective coordination with internal stakeholders
ESSENTIAL DUTIES & RESPONSIBILITIES
- Manage day-to-day operations for assigned customer accounts.
- Ensure customer orders, forecasts, and requirements are handled accurately and on time.
- Maintain strong relationships with customers as key contact point.
- Support Customer Service Team Leader in achieving service performance targets.
SCOPE OF RESPONSIBILITY
- Process and follow up customer orders from receipt to delivery completion.
- Coordinate with Sales, Planning, Production, Logistics, and Finance to fulfill customer requirements.
- Communicate proactively with customers regarding order status, delivery schedules, and issues.
- Handle customer inquiries and complaints related to assigned accounts.
- Maintain accurate customer records, order data, and documentation in the systems.
- Support preparation of forecasts, reports, and customer performance data.
- Ensure compliance with internal procedures and customer-specific requirements.
- Escalate issues to Team Leader or Manager when necessary
REQUIRED KNOWLEDGE
- Knowledge of customer service and account management processes.
- Basic understanding of supply chain, production planning, and logistics flow.
- Familiarity with systems and order management tools.
- Understanding of customer service KPIs and service level requirements
MINIMUM QUALIFICATIONS
- Bachelor’s degree or diploma in Business, Supply Chain, or related field.
- Minimum 2–3 years of experience in customer service, account management, or related roles.
- Good communication and coordination skills.
- Ability to manage multiple customer accounts simultaneously.
- Proficient in MS Office; ERP system experience is an advantage.
- Working English communication skills required.
MENTAL & PHYSICAL DEMANDS/WORKING CONDITIONS
- Ability to work under pressure and meet customer deadlines.
- Customer-oriented mindset with attention to detail.
- Office-based working environment.
- Normal office working conditions.
Ngành nghề: Dịch vụ khách hàng
Kinh nghiệm: 1 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Bà Rịa - Vũng Tàu