Tuyển dụng Customer Service Staff - Account Receivable tại Hà Nội

ABOUT MISUMI VIETNAM

MISUMI Vietnam, established in 2016, is part of MISUMI Group Inc. (Japan), a global leader in industrial components and automation solutions. We offer over 10 million configurable products, specializing in automation, press, and mold components.

With a growing team of nearly 200 professionals, we are expanding rapidly and seeking talented individuals to grow with us.

Location: Hoang Cau Street, O Cho Dua Ward, Hanoi.

WHY WORKING WITH US?

• Company Culture: A dynamic, multi-cultural, and merit-based environment that values your true competence over seniority and embraces AI innovation

• Offering Package:

o Working Time: Monday - Friday (8:00 AM - 17:00 PM), Saturday rotation if required (for CS/ Logi/ TS)

o Salary & Incentives:

 Attractive 12-month base salary package

 Fix bonus: 2 months, variable bonus: minimum 2 months (depending on KPI and company business situation)

 Gross salary paid 100% during the probation period (with full social insurance)

o Allowances & Facilities: Transportation and lunch allowances as per company regulations.

 Fully equipped with a company laptop and cell phone

 Company car or taxi provided for visiting customers

o Healthcare: Advanced Health Package for the employee and up to 2 family members, plus an annual health check

o Time Off: 12 days of annual leave per year (plus 2 additional days for every 5 years of service), and a special company day off on December 31st yearly

o Engagement Activities: Year-End Party (YEP), annual company trips, Women's holiday, and other engaging team activities

• Explore more about us:

o Website: https://vn.misumi-ec.com/

o Facebook: https://www.facebook.com/MisumiVN

o LinkedIn: https://www.linkedin.com/company/misumi-vietnam-co-ltd/

JOB DESCRIPTION

• Handle customers day-to-day inquiries related to: Invoicing & billing, Payment processing, Credit term & limit management, Collections management, Account management, weekly KPI report & CU information (VAT/Payment) update.

• Handle and resolve customer complaints related to VAT/payment, provide appropriate solutions and alternatives within the time limits & follow up to ensure resolution

• Compliance: Corporate to Finance & related teams for CU request & Tax audit preparation.

• Other tasks assigned by managers

Yêu cầu công việc

Must have:

• Diploma or Bachelor Degree

• 1+year B2B customer service/ sales experience

• Good communication skills and logical thinking to handle clients professionally and dispute resolution when needed (in both Vietnamese & English)

• Customer-oriented, detail oriented, quick learning, work well with system, excel

Nice to have:

• Experience in accounting, finance, or collections

• Work well with accounting software (e.g., QuickBooks, Xero, Sage) and MS Office,

• Analysis skill to set issues and propose improving action with minimal advice

• Time management: Ability to prioritize tasks in a fast-paced environment to meet deadlines

Quyền lợi

• Thưởng: Fixed bonus of 2 months and variable bonus of at least 2 months, depending on KPI and company business situation.
• Chăm sóc sức khoẻ: Advanced health package for the employee and up to 2 family members, plus an annual health check.
• Nghỉ phép có lương: 12 days of annual leave per year, plus 2 additional days for every 5 years of service, and a special company day off on December 31 each year.
• Máy tính xách tay: Fully equipped company laptop.
• Điện thoại: Company cell phone provided.
• Cơ hội du lịch: Annual company trips.
• Hoạt động nhóm: Year-End Party, Women's holiday activities, and other engaging team activities.
• Xe đưa đón: Transportation allowance and company car or taxi provided for visiting customers, according to company regulations.
• Khác: Lunch allowance according to company regulations. Gross salary paid at 100% during the probation period with full social insurance.