Team Manager (Pre-Sales Team)

• Own the overall performance and operations of the pre‑sales function, managing multiple language‑based teams (currently English‑ and Mandarin‑speaking) through their Team Leaders.

• Coach and develop Team Leaders, ensuring consistent people management, performance standards, and team engagement across markets and languages.

• Act as the primary operational point of contact for the client stakeholder, aligning pre‑sales execution with client expectations, product updates, and commercial goals.

• Drive pre‑sales strategy, process optimization, and service quality to deliver a strong customer experience and sales conversion for client products.

• Collaborate cross‑functionally with internal Technical teams and other departments to ensure effective operations and smooth inquiry‑to‑sale conversion.

• Lead performance management through data analysis, reporting, and continuous improvement initiatives, sharing insights regularly with internal leadership and the client.

• Build and sustain a high‑performance, resilient team culture in a fast‑paced, scaling environment.

Yêu cầu công việc

• 3+ years of experience in tele-sales, pre‑sales, customer service, sales operations, or related fields, with 2–3+ years managing managers or team leads.

• Fluent in English; Mandarin proficiency is a strong plus.

• Proven experience working with external clients or stakeholders, ideally in a B2B, SaaS, or partner‑led business model.

• Experience in Tech, SaaS, or online platforms is a strong plus.

• Excellent leadership, communication, and stakeholder management skills, with a data‑driven and customer‑centric mindset.

• Comfortable operating under pressure and driving alignment across diverse, high‑volume, multi‑market teams.

Quyền lợi

• Chăm sóc sức khoẻ: Annual Health Checkup
• Nghỉ phép có lương: 20 days leave (12 days of annual leave and 8 days of sick leave)
• Máy tính xách tay: Full working equipment will be provided