Technical Support (Nightshift - English Fluent - Up to 20Mil)

YOU Will:

• Review issues and contact customers to understand technical issues. Ensures customers stay informed as to the

status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help

resolve customer issues.

• Resolves or escalates multiple and varied customer issues. Documents technical work and research.

• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as

needed to resolve moderately complex customer issues.

• Attends readiness training and non-technical training to ensure that they become proficient in support topics.

Product/Process Improvement

• Provides feedback to improve products to more senior engineers or technical advisors.

• Identifies potential defects and escalates to more senior engineers to resolve.

• Uses automated tools to deliver solutions for a wide range of issues.

• Provides feedback on how to improve automated tools.

• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Yêu cầu công việc

Communication & Interpersonal Skills:

• Advanced English proficiency (equivalent to IELTS 6.5 or higher).

• Open for Freshers

• Outstanding customer service skills, emphasizing empathy, patience, and active listening.

Professional Attributes:

• Passion for technology and a desire to learn and grow within the IT industry.

• Strong problem-solving and analytical skills.

• Ability to work independently and as part of a team.

• Adaptability and flexibility to work in a fast-paced environment.

Quyền lợi

• Thưởng: Night-shift employees receive an additional 30% of the normal salary.
• Chăm sóc sức khoẻ: 90% contribution of the gross salary to social insurance. PVI insurance for night-shift employees. Annual health checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
• Nghỉ phép có lương: 20 days of leave: 12 days of annual leave and 8 days of sick leave.
• Máy tính xách tay: Laptop provided.
• Hoạt động nhóm: Birthday party and employee engagement activities.
• Khác: Salary at 100% during the probationary period. 500,000 VND food allowance for night-shift employees. Full working equipment will be provided.