IT Support Engineer (Fluent English, Part-Time, IT Students)

YOU WILL:

• Reviews issues and contact customers to understand technical issues.

• Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

• Resolves or escalates multiple and varied customer issues. Documents technical work and research.

• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

• Attends readiness training and non-technical training to ensure that they become proficient in support topics.

Product/Process Improvement

• Provides feedback to improve products to more senior engineers or technical advisors.

• Identifies potential defects and escalates to more senior engineers to resolve.

• Uses automated tools to deliver solutions for a wide range of issues.

• Provides feedback on how to improve automated tools.

• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Yêu cầu công việc

Must have:

• Advanced English proficiency (equivalent to IELTS 6.5 or higher).

• IT Background is a must.

• Outstanding customer service skills, emphasizing empathy, patience, and active listening.

Quyền lợi

• Chăm sóc sức khoẻ: Once a year
• Nghỉ phép có lương: 20 days (12 days of annual leave and 8 days of sick leave)
• Máy tính xách tay: Laptop provided.
• Khác: Full working equipment will be provided