Reservation Supervisor | Giám Sát Đặt Phòng

GENERAL PURPOSE

Reservation Supervisor ensuring all reservations are processed in a pleasant, professional and efficient manner. Manages and coordinates activities of reservation team members providing reservations and customer services skills.

MAIN TASKS

• Ensure Reservation and Front Office Departments are constantly aware of availability states open, on request, closed dates, high demand dates etc.
• Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
• Handling key-in and amendment in groups pre-arrival process and preparing group rooming lists.
• Responsible for the inventory management and allocation to avoid the overbooking.
• Understand and enforce hotel and company credit policies and ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.
• Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.
• Ensure all reservation modifications are updated on the property management system immediately and accurately in case of any changes.
• Acquaint yourself with the regular callers and acknowledges them by name, learn and use telephone courtesies.
• Enquire and get the correct information regarding the exact details of the reservations. Takes note of special requests on the reservations form, such as VIP, extra bed, baby-cot, complimentary amenities etc.
• Ensures all work areas are clean, tidy and in order.
• Attends daily briefings and participates in a positive manner.
• Lead team members by setting a positive example. Instruct, train and develop team members.
• To plan and implement an effective training program for all employees ensuring that they have the necessary skills to perform their duties with the maximum of efficiency.

Yêu cầu ứng viên

1. Knowledge & Experience/Kiến thức và kinh nghiệm.

 Tốt nghiệp Cử nhân các chuyên ngành về Kinh tế, Khách Sạn, Quản trị kinh doanh.
Graduated with a bachelor’s degree in Hospitality, Economics, Business Administration major.
 Tối thiểu 1-2 năm kinh nghiệm ở vị trí tương đương.
Minimum 1-2 years of experience in similar position.
 Kỹ năng tiếng Anh tốt.
Good English communication skill
 Sử dụng khá Excel, Word và Power point.
Good knowledge of MS Excel, Word, & PowerPoint
 Kiến thức về phần mềm quản lý khách sạn (Opera/ Protel/ Smile…), hệ thống Cadena là một lợi thế. Kỹ năng vi tính tốt
Knowledge of Hotel PMS (Opera/ Protel/ Smile…), CADENA system and good skills of Microsoft Office.
 

2. Competencies/Các năng lực cần thiết.
 Kỹ năng giao tiếp và quan hệ khách hàng tốt.
Good communication and customer contact skills.
 Kỹ năng lãnh đạo, giao tiếp và ứng xử, đào tạo.
Strong leadership, interpersonal and training skills
 Diện mạo và tác phong chuyên nghiệp mọi lúc mọi nơi.
Well-presented and professionally groomed at all times.
 Có khả năng thực hiện đa nhiệm, làm việc dưới áp lực cao.
Ability to multi-task, work well in stressful & high-pressure situations.
 Sẵn sàng đi công tác.
Willing to travel.

Quyền lợi được hưởng

1. Salary and Allowances/Lương và các chế độ khác

Full Salary & monthly Service Charge in probation period./100% Lương và tiền dịch vụ trong thời gian thử việc
 

Monthly meal allowance./Phụ cấp tiền ăn hàng tháng

2. Insurance policy/Chính sách bảo hiểm

Insurance according to the provisions of Labour law/Được đóng bảo hiểm dựa theo quy định của luật lao động.
 

24/7 accident insurance/Bảo hiểm tai nạn 24/7