Quality Supervisor

YOUR ROLE

As a Customer Satisfaction Supervisor, you will monitor and improve customer quality performance by managing quality systems, supporting problem-solving activities, and ensuring compliance with quality standards. You will work closely with cross-functional teams to drive continuous improvement and ensure customer requirements are consistently met.

RESPONSIBILITIES

• Monitor and report quality performance metrics and customer-related KPIs (e.g. PPM, audits, responsiveness)

• Prepare and distribute regular quality performance reports

• Support implementation and maintenance of quality management systems aligned with industry standards (e.g. IATF/ISO)

• Develop and maintain quality documentation, process maps, and procedures

• Support internal audits, process evaluations, and compliance activities

• Drive problem-solving activities, including data collection, root cause analysis, and corrective actions

• Coordinate continuous improvement initiatives such as Lean, Six Sigma, and structured problem-solving methods

• Support control of nonconforming products and implementation of containment actions

• Participate in customer quality processes such as PPAP, control plans, and customer acceptance activities

• Monitor quality trends and drive improvement actions to enhance customer satisfaction

• Support production release readiness by ensuring quality requirements are met.

Environment, Health & Safety (EHS)

• Comply with Versigent EHS policies and support site EHS objectives and targets

• Ensure compliance with all safety rules, procedures, and legal requirements

• Maintain a safe, clean, and environmentally responsible working environment

• Identify, report, and follow up on unsafe conditions, unsafe acts, and hazards

• Support risk assessments, incident investigations, and corrective actions

• Promote safety awareness, safe behaviour, and continuous EHS improvement

YOUR BACKGROUND

Yêu cầu công việc

YOUR BACKGROUND

• Experience in quality assurance, customer quality, or manufacturing quality environment in AUTOMOTIVE or WIRE HARNESS

• Familiar with quality systems, audits, and continuous improvement methodologies

• Experience in problem-solving and root cause analysis

• Knowledge of customer quality requirements and production processes

• Strong analytical, reporting, and communication skills

QUALIFICATIONS

• Bachelor’s Degree or Diploma in Engineering, Quality, or related field

• Minimum 3–5 years of experience in quality or manufacturing environment

• Knowledge of quality standards (e.g. IATF 16949 / ISO) is preferred

• Basic proficiency in data analysis tools (Excel, reporting systems)

• English communication is a must

YOUR BENEFITS AT VERSIGENT:

• Private health care effective day 1 of employment

• 100% salary and full insurance during the probation

• 13th‑month salary + KPI bonus

• Working schedule: Monday–Friday & 02 Saturday/month

• Opportunities for overseas training

• Free lunch at the company

• Learning and development opportunities

• Recognition for innovation and excellence

• Opportunities to give back to the community

Quyền lợi

• Thưởng: 13th-month salary + KPI bonus
• Chăm sóc sức khoẻ: Private health care effective day 1 of employment
• Nghỉ phép có lương: 100% salary and full insurance during the probation
• Đào tạo: Opportunities for overseas training
  Learning and development opportunities
• Giải thưởng: Recognition for innovation and excellence
• Căn-tin: Free lunch at the company
• Khác: Working schedule: Monday–Friday & 02 Saturday/month
  Opportunities to give back to the community