IT End User Support Specialist

YOUR ROLE

We are seeking a skilled IT End User Support Specialist to provide technical assistance and support to our organization's end users. As an End User Support Specialist, you will be responsible for resolving basic engineering application support and hardware issues, assisting with IT equipment setup, and delivering excellent customer service to ensure smooth and efficient operations.

RESPONSIBILITIES

• 1st and 2nd level AIMS system support

• DT&IT asset management

• DT&IT CR management

• MES (Production application) implementation support

• Other related responsibilities

• Provide first-level technical support to end users via various channels such as phone, email, chat, or in-person.

• Diagnose and troubleshoot basic engineering software, hardware, and network issues reported by end users.

• Guide end users through step-by-step instructions to resolve technical problems or escalate to higher-level support when required.

• Install, configure, and maintain software applications, operating systems, and hardware devices for end users.

• Assist with the setup and configuration of desktops, laptops, printers, mobile devices, and other IT equipment.

• Collaborate with other local and global IT teams to ensure timely and effective problem resolution and escalation of complex issues.

• Maintain accurate records of end-user requests, issues,

• Provide training and guidance to end users on using IT equipment, and best practices for data security.

• Stay updated on the latest technology trends and advancements to provide proactive solutions and recommendations to end users.

• Contribute to the development and maintenance of IT support documentation, knowledge base articles, and FAQs.

YOUR BACKGR

Yêu cầu công việc

YOUR BACKGROUND

• Experience in quality assurance, customer quality, or manufacturing quality environment in AUTOMATIVE or WIRE HARNESS

• Familiar with quality systems, audits, and continuous improvement methodologies

• Experience in problem-solving and root cause analysis

• Knowledge of customer quality requirements and production processes

• Strong analytical, reporting, and communication skills

QUALIFICATIONS

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

• Proven experience in providing first-level technical support in a professional environment.

• Solid knowledge of commonly used Engineering basic applications (CAD ,CAM), operating systems (Windows), and productivity tools.

• Familiarity with computer hardware, peripherals, and mobile devices (desktops, laptops, printers, Hand scanners, smartphones, tablets).

• Basic understanding of networking principles, protocols, and troubleshooting.

• Excellent problem-solving and analytical skills to diagnose and resolve technical issues.

• Strong customer service orientation with effective communication and interpersonal skills.

• Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.

• Patience and empathy when dealing with end users, ensuring a positive customer experience.

• Ability to work independently as well as collaboratively within a team.

• English communication is a must

YOUR BENEFITS AT VERSIGENT:

• Private health care effective day 1 of employment

• 100% salary and full insurance during the probation

• 13th‑month salary + KPI bonus

• Working schedule: Monday–Friday & 02 Saturday/month

• Opportunities for overseas training

• Free lunch at the company

• Learning and development opportunities

• Recognition for innovation and excellence

• Opportunities to give back to the community

Quyền lợi

• Thưởng: 13th-month salary + KPI bonus
• Chăm sóc sức khoẻ: Private health care effective day 1 of employment
• Nghỉ phép có lương: 100% salary and full insurance during the probation
• Đào tạo: Learning and development opportunities
• Giải thưởng: Recognition for innovation and excellence
• Hoạt động nhóm: Opportunities for overseas training
• Căn-tin: Free lunch at the company
• Khác: Opportunities to give back to the community