Quality Control Supervisor

- Supervise the daily work of the sales Quality Control team, ensuring timelines and quality standards are met.

- Assign tasks and monitor the productivity of each team member.

- Support the handling of complex cases that require reassessment or exceed the authority of sales Quality Control staff.

- Ensure that evaluations and inspections comply with established quality procedures and standards.

- Conduct cross-checks and verify QC results to ensure accuracy and objectivity.

- Track common and critical errors and propose corrective actions.

- Provide guidance on operations and update sales Quality Control staff on new procedures and standards.

- Train new personnel and support the development of the Quality Control team’s capabilities.

- Periodically evaluate the performance and professional attitude of Quality Control staff.

- Consolidate and analyze quality control data on a daily, weekly, and monthly basis.

- Prepare reports on errors, violations, and propose process improvements.

- Compile statistics on error rates by team, product, or service.

- Perform other tasks as assigned by direct management.

- Support related departments with information within the scope of the Quality Control team, with the approval of the Head of Litigation Dept.

Yêu cầu công việc

• Bachelor's degree or higher.

• Knowledge/experience (at least 3 years) in customer service and quality monitoring at a Call Center/financial organization.

• Preference given to candidates with experience in appraisal, debt collection, or telesales.

• Proficient in office computer applications.

• Strong listening and analytical skills.

• Detail-oriented, honest, and careful.

• Ability to work both independently and as part of a team.

• Communicate effectively with departments.

• Open and friendly personality.

• Good moral character.

Quyền lợi

• Thưởng: Attractive packages with 13th salary year-end bonus and a week trip to Korea in order to recognize all your good performance and effort at MAFC.
• Chăm sóc sức khoẻ: Annual health check, company events. Annual healthcare insurance package from senior level and above.
• Nghỉ phép có lương: 12 days annual leave & 03 days summer leave
• Khác: Young and proactive environment; no barriers, no limitation for new idea. Flexible internal career opportunity.