Tuyển dụng General Manager tại Hồ Chí Minh

- Oversee daily operations and performance across D1, D2, D7 and Hanoi.
- Ensure consistent service, hygiene, sterilization, customer-care and brand standards across all branches.
- Set and monitor weekly and monthly revenue, productivity, customer-retention and service-quality targets.
- Review branch performance, identify the cause of underperformance and implement corrective action.
- Lead branch managers, reception, customer service, technicians and support teams with clear responsibilities and reporting lines.
- Conduct structured management meetings with agendas, owners, deadlines and documented follow-up.
- Work with HR on manpower planning, recruitment, interviews, onboarding, probation, performance management and retention.
- Identify recurring reasons for staff turnover and implement practical preventive actions.
- Ensure technical, operational and customer-service training produces measurable improvements.
- Manage serious customer complaints and improve the complete customer journey from booking through aftercare.
- Control operating expenses, staff allocation, stock, supplies and company assets without lowering service quality.
- Submit accurate and punctual reports covering results, problems, analysis, actions, responsible persons and deadlines.
- Anticipate operational risks and present solutions before problems become urgent.
- Support pricing, promotions, partnerships, new services and future expansion when required.
Yêu cầu công việc
- Minimum five years of management experience in luxury spa, beauty, wellness, hospitality, hotel, premium retail or a related service industry.
- Multi-branch, senior operations or management-of-managers experience is strongly preferred.
- Native or fluent Vietnamese and strong professional English are mandatory.
- Able to conduct meetings, interviews, training and management communication in English and write clear English reports and emails.
- Additional languages such as Chinese, Cantonese, Korean, Japanese or French are an advantage.
- Strong ownership, execution, organization, commercial awareness and deadline management.
- Able to make decisions, solve problems under pressure and address difficult performance matters professionally.
- Comfortable working directly with the Founder in a fast-moving, owner-led business.
- Able to travel between Ho Chi Minh City branches and to Hanoi or future locations when required.
- Available to support weekends, public holidays or urgent operational situations when necessary, with the schedule adjusted appropriately.
Quyền lợi được hưởng
- Compensation Package
- Competitive monthly basic salary based on experience and capability
- Additional commission linked to business performance
- Monthly or quarterly KPI performance bonus
- Annual performance and salary review
- Additional incentives may be offered for exceptional results, new branch development or major business achievements
- Full compensation structure will be discussed with shortlisted candidates
- Working Schedule and Flexibility
- Full-time senior management position
- Flexible working schedule based on operational requirements
- Four days off per month, arranged according to the branch and management schedule
- The General Manager may adjust working hours according to meetings, branch inspections, business requirements and urgent operational situations
- The role is evaluated mainly according to responsibility, execution and results—not only fixed office hours
- Weekend or public-holiday support may occasionally be required, with the working schedule adjusted appropriately
- Leave and Employment Benefits
- Annual leave according to company policy and applicable Vietnamese labour regulations
- Vietnamese public holidays according to the operational schedule
- Social insurance and other statutory benefits according to the employment arrangement and applicable regulations
- Employee benefits and preferential rates for selected Privé Spa services
- Additional leave or benefits may be considered according to seniority and performance
- Career and Professional Development
- Direct working relationship with the Founder
- Senior authority across four existing branches: D1, D2, D7 and Hanoi
- Opportunity to participate in new branch openings and future business expansion
- Exposure to international customers, luxury hospitality partners and premium beauty brands
- Opportunity to develop multi-branch leadership and international luxury-service experience
- Access to professional training in management, customer experience, operations and service standards
- Clear opportunity for long-term career growth as the company expands
- High-performing candidates may progress into a wider Operations Director or Group General Manager position
- Working Environment
- International, professional and customer-focused working environment
- Established spa brand operating since 2016
- Diverse team and international customer base
- Premium services covering nails, lashes, brows, facial care, head spa, hair care and massage
- Opportunity to introduce new systems, improve existing operations and create measurable business impact
- Management support for practical ideas that improve performance, customer experience or team stability