Tuyển dụng Customer Care Attendant tại Hồ Chí Minh

- Guest reception: Greet customers upon arrival at the spa, provide information about the spa’s five-star services, answer questions, and guide guests on how to use the spa services. Coordinate appropriate services for each customer.
- Service and promotion information: Introduce spa services, wellness and beauty care packages, and promotional offers to customers.
- Customer profile management: Update customer information, service usage history, and follow-up care to offer suitable service recommendations.
- Payment and transaction handling: Use the POS sales system to process payments for customers after service usage, ensuring proper procedures and accurate transaction records.
- Maintain reception and spa space: Ensure the reception area and surrounding spaces are always clean, organized, and comfortable, creating a relaxing atmosphere for customers.
- Collaboration with other departments: Work closely with other departments to ensure customers have the best possible experience.
- Handling customer requests and complaints: Professionally and promptly address customer requests and complaints to ensure customer satisfaction.
- Feedback collection: Collect feedback/reviews from customers regarding services and staff performance at the spa.
- Any other duties related to customer service assigned by the Manager.
Yêu cầu công việc
- Have experience in Customer Service or relative roles.
- Having knowledge of spa, nails services and products is preferable.
- Outstanding communication skills in English, speaking Chinese is preferable.
- Being able to do paperwork and Microsoft software knowledge.
- Good organizational skills and problem-solving mindset.
Quyền lợi được hưởng
- Salary range (depends on skills): 8M-15M
- Bonus (Performance monthly bonus + Yearly Bonus)
- Professional spa environment.
- 4 days off/month, not fall into weekends, holidays.
- Develop English & Chinese communication skills.
- Progressive career path to be the Spa Manager.
- One on one training.