Technical Support Engineer (Japanese Speaking- Freshers)

YOU WILL:

• Reviews technical issues and contacts customers to understand issues.

• Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

• Resolves or escalates multiple and varied customer issues. Documents technical work and research.

• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

• Attends readiness training and non-technical training to ensure that they become proficient in support topics.

Product/Process Improvement

• Provides feedback to improve products to more senior engineers or technical advisors.

• Identifies potential defects and escalates to more senior engineers to resolve.

• Provides feedback on how to improve automated tools.

• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems

Yêu cầu công việc

• Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred). Ability to communicate with customers in Japanese fluently (business communication level – email, phone, meetings).

• Open to Fresher and Non-IT background (Trainning will be offered)

• Customer service mindset

• Interested in the IT field

Quyền lợi

• Chăm sóc sức khoẻ: Annual Health Checkup
• Nghỉ phép có lương: 20 days leave (12 days of annual leave and 8 days of sick leave)
• Đào tạo: Training will be offered
• Máy tính xách tay: Laptop provided.
• Hoạt động nhóm: Activities: Birthday party, Employee engagement activities
• Khác: Salary ranges (Gross): Up to 30.000.000 VND Salary at 100% during the probationary period 90% contribution of the gross salary to social insurance An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal sala