Studio Manager

KEY RESPONSIBILITIES
1. Business Growth & Strategy
• Drive sustainable business growth and profitability.
• Develop and execute initiatives to increase member acquisition, retention and overall business performance.
• Work closely with the Founder on strategic planning, partnerships and future growth opportunities.
• Monitor business performance and make data-driven decisions.
2. Commercial Leadership
• Lead and align Sales and Marketing teams to ensure both functions work together effectively.
• Build strong communication loops so customer insights, feedback and market opportunities are shared across teams.
• Oversee business initiatives, campaigns and partnerships to support company objectives.
3. Team Leadership & Culture
• Lead, mentor and develop a high-performing team across Front Desk,
Sales, Marketing and Coaching.
• Foster a healthy, professional and collaborative working environment built on trust, accountability and open communication.
• Build systems and ways of working that encourage cross-functional collaboration and continuous improvement.
4. Operations & Member Experience
• Oversee the day-to-day operations of the business and ensure a consistently high standard of member experience.
• Support department leads and ensure teams have the tools, processes and resources needed to succeed.
• Continuously identify opportunities to improve operational efficiency and service quality.
5. Business Administration & Compliance
• Have a basic understanding of contracts, invoices, tax and other business administration matters.
• Work closely with the accounting team and external partners to ensure smooth business operations.
• Maintain clear documentation, policies and internal processes across the business.

Yêu cầu công việc

WE'RE LOOKING FOR SOMEONE WHO:
• Has experience in hospitality, fitness, wellness, retail or service industries.
• Has experience leading and developing cross-functional teams.
• Thinks commercially and understands how to grow a business.
• Is highly organized and able to balance strategy with execution.
• Has strong people management and communication skills.
• Can build a healthy, professional and collaborative workplace culture.
• Has a good understanding of basic business administration, including contracts, invoices and tax-related processes.
• Is passionate about creating exceptional customer experiences and building communities.
• Speaks both Vietnamese and English confidently.
BONUS POINTS IF YOU:
• Have experience in boutique fitness, hospitality or lifestyle brands.
• Have launched or scaled a business, community or new product.
• Have experience building systems and processes for growing teams.

Quyền lợi

• Khác: 13-month salary, Performance Bonus, Annual Leave, etc.