Sales/Telesales Lead

YOU WILL:

• Be responsible for the daily management, work allocation and performance evaluation of the pre-

sales support team to ensure its efficient operation.

• Guide and supervise team members in performing pre-sales support tasks, including customer

consultation, sales opportunity discovery, product recommendation and assistance with online

purchase.

• Assist in formulating and optimizing pre-sales support processes and service standards to enhance

customer satisfaction and sales conversion rates.

• Regularly organize team training to improve members' capabilities in product knowledge,

communication skills and service awareness.

• Closely collaborate with sales, technical and other departments to facilitate the smooth conversion

of customer sales inquiries and subsequent follow-ups.

• Monitor teamwork data, conduct analysis and reporting, and propose improvement suggestions

for implementation.

• Maintain team morale in high-pressure environments and motivate members to achieve both

individual and team performance goals.

Yêu cầu công việc

• 2–3 years of management experience in a Pre-Sales Lead, or Sales Lead or Telesales Lead.

• Fluent in Chinese and English.

• Experience supporting or selling to Chinese-speaking markets.

• Experience in the Tech industry or SaaS/online platforms is preferred.

• Strong data sensitivity, with the ability to identify performance gaps through data analysis and implement effective improvement actions.

• Excellent communication, coaching, and stakeholder management skills, with the ability to collaborate effectively across departments.

• Proven ability to perform under pressure, stay composed in high-volume or fast-changing environments, and lead the team to consistently high levels of performance.

Quyền lợi

• Chăm sóc sức khoẻ: 90% contribution of the gross salary to social insurance
  Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract
• Nghỉ phép có lương: 20 days leave (12 days of annual leave and 8 days of sick leave)
• Máy tính xách tay: Full working equipment will be provided
• Hoạt động nhóm: Activities: Birthday party, Employee engagement activities
• Khác: Salary at 100% during the probationary period