Sales Support Specialist

The Sales Support Specialist is the first point of contact for merchants evaluating our products before purchase. You will consult, demonstrate, and nurture leads through to conversion — combining presales skills with a genuine understanding of the Shopify ecosystem.

Key responsibilities

• Review and triage incoming tickets daily to identify high-intent prospects; ensure first response within 2 hours for active leads
• Produce personalized screen-recorded demos (Loom or similar) tailored to each merchant's industry and use case
• Execute follow-up sequences for prospects who have not yet converted
• Handle common objections around pricing, compatibility, and competitor comparisons using a defined playbook
• Document recurring objections and conversion patterns; report weekly to CS Lead.
• Conduct video calls (Google Meet, Zoom) to demo the theme for prospective customers.

Yêu cầu ứng viên

Must have:

• 1–2 years in customer support, presales, or a sales-adjacent role
• Working knowledge of Shopify — store admin, theme basics, merchant workflows
• Proficient written English; able to communicate clearly with international customers
• Comfortable recording and sending screen demos (Loom or similar)
• Organized and self-directed in managing a multi-thread ticket queue

Nice to have:

• Experience with Shopify OS 2.0 themes
• Prior use of Crisp or any helpdesk tools.
• Background in fashion, F&B, beauty, or other ecom verticals
• Basic understanding of conversion rate optimization

Quyền lợi được hưởng

• Base: up to 18,000,000 VND/month Gross (commensurate with experience) reviewed after the first 2 months and every 6 months. 13th-month salary based on business performance.
• Commission: performance-based, tied to presales convert rate
• Probation: 2 months at 85% base salary; full benefits upon confirmation
• Working time: 5 days per week, 8:30 to 17:45, Monday to Friday. 13.5 days of paid leave per year (12 statutory days + 1.5 days for the annual company trip). Flexible working hours supported.
• Birthday gifts, seniority allowance, and company-sponsored coverage for specialization courses or career certifications.
• Youthful working environment. Clubs for football, running, gaming and more. We respect differences and focus on human development.
• Regular team-building, picnics, summer trips, and volunteer activities organized by BSS.
• Convenient office on the 14th, 18th, 19th, and 20th floors with scenic views. Tea, coffee, and drinks are always available.
• Social Insurance and Health Insurance are covered by the company after 2 months of probation, and other benefits per Labour Law.