Product Management Assistant

We are seeking an enthusiastic Product Management Assistant with 6 months to 1 year of experience in product management or a related field, focusing on Shopify app development and SaaS. This role supports the product team in shaping innovative solutions for e-commerce businesses globally.

Responsibilities

1. Product Management (70%): 

• Assist in defining and executing product strategies and roadmaps for Shopify apps.
• Conduct market research and competitor analysis to identify new product opportunities.
• Collaborate with engineering, marketing, and customer support to gather requirements and prioritize features.
• Support the product development process from ideation to launch, ensuring timely delivery.
• Analyze customer feedback and market trends to drive product innovation.
• Monitor product performance, track KPIs, and identify areas for improvement.
• Stay updated on industry trends, Shopify updates, and best practices.

2. Customer Support (30%): 

• Support customer interactions through channels such as chat, email, and calls to better understand user needs and improve product experience.
• Participate in product demo sessions and assist in following up with potential customers as part of the product discovery and feedback loop.

Yêu cầu ứng viên

• Experience: 6 months to 1 year in product management or related fields.
• Skills: Strong critical thinking, communication, and presentation abilities.
• Language: Proficient in English.
• Mindset: Passionate, results-oriented, and eager to learn.
• Preferred Knowledge: Basic understanding of marketing, technology, and e-commerce.

Quyền lợi được hưởng

• Salary: 9M-15M. Review salary twice a year.
• Professional Development: Work with one of Vietnam’s leading Shopify app teams, with access to mentorship.
• Career Growth: Pathways to future leadership roles.
• Flexible Hours: 5 days per week, with 13.5 days of annual leave, plus company trips.
• Office Amenities: Scenic views, complimentary coffee, tea, and drinks.
• Team Activities: Regular team-building events and outings.
• Insurance: Company covers Social and Health Insurance after 2 months.