Partnership Development Officer (Mandarin-speaking)

Job Purpose:

This role is responsible for serving as the operational backbone of the Partnership Development team, supporting the (Assistant) Manager in the day-to-day execution, coordination, and administration of the Company's partnership channels. This role is the engine that keeps partnerships running smoothly, ensuring partners receive timely, high-quality support, that data and reports are accurate, and that all operational activities are executed with precision and follow-through.

This is a hands-on, detail-oriented, and relationship-driven role that requires strong execution skills, a service mindset, and a genuine passion for building connections that drive business growth.

Main Tasks and Responsibilities:

A. Partnership Operations & Day-to-Day Support

• Serve as the first point of contact for assigned partners, handling daily inquiries, requests, and follow-ups promptly.

• Ensure smooth execution of campaigns, launches, training, events, and incentive programs.

• Prepare and maintain agreements, onboarding checklists, logs, minutes, and correspondence.

• Monitor and follow up on commitments from meetings to ensure timely delivery.

• Attend partner meetings and reviews with or on behalf of the team lead; prepare minutes, coordinate logistics, and support proposals/documentation.

• Collect frontline insights on product, process, and service quality, and relay them for strategic consideration.

• Maintain proper filing of contracts, licenses, regulatory submissions, and communications.

• Monitor spend against approved budgets and flag variances.

• Assist with logistics, venues, invitations, materials, and execution.

B. Sales Support & Partner Activation

• Provide partners with product info, sales tools, and promotional materials.

• Track partner/staff activity and flag issues with proposed actions.

• Conduct product knowledge and basic sales training sessions.

• Distribute sales kits, decks, brochures, and toolkits.

• Support contests and incentive schemes, including tracking, payouts (optional), and communication.

• Address pending proposals, incomplete applications, and not-in-good-order cases to improve conversion.

C. Performance Tracking & Reporting

• Collect and analyze partner sales data (FYP, policy count, activation, persistency, KPIs).

• Create regular reports for team lead and executive management.

• Flag early warning signs of underperformance or lapse risk.

• Keep partner contacts, activities, agreements, and correspondence up to date.

• Assist in drafting business cases, proposals, and presentations for stakeholders.

1/ QualificationsYêu cầu công việc

1/ Qualifications:

• Bachelor's degree in Business Administration, Finance, Banking, Economics, Marketing, or a related field.

2/ Experiences:

• Minimum 1–3 years of working experience in a business support, sales coordination, partnership, bancassurance operations, or financial services role.

• Prior experience in life insurance, bancassurance, fintech, or financial services is strongly preferred.

• Fresh graduates with academic backgrounds, relevant internship experience, and demonstrable communication skills are encouraged to apply for junior officer roles.

• Experience in client servicing, account management, or operational coordination in a fast-paced environment is highly valued.

3/ Skills & Competencies:

• Good command of English and Chinese (Mandarin)

• Basic understanding of life insurance products, including traditional, universal life, short-term

and rider products.

• Ability to prepare clear, well-structured reports, dashboards, and business communications.

• Core competencies: relationship building, execution & follow-through, attention to detail, communication & presentation, stakeholder management, project management, proactiveness, adaptability, collaborative teamwork with the ability to work independently, adaptability & learning agility, and capacity to work under pressure while managing multiple priorities.

• Proficiency in Microsoft Office, particularly Excel (data tracking and reporting), PowerPoint (presentations), and Word.

• Familiarity with partnership distribution concepts is a plus.

• Basic understanding of compliance and regulatory requirements in the Vietnam insurance industry is a plus.

Quyền lợi

• Thưởng: Performance bonus: Based on personal performance review and company business
• Chăm sóc sức khoẻ: Annual heath check
  Premium healthcare program for employees since probation + social insurance on 100% gross salary
• Nghỉ phép có lương: Annual leaves: up to 21 days depending on level