Distribution Compliance Lead

Job Purpose

• To lead and oversee compliance activities across the distribution network (including agency force and sales teams) to ensure all operations align with regulatory requirements, company policies, and ethical standards.

• This role is responsible for managing fraud investigations, implementing proactive risk controls, and developing compliance policies, inspection programs, and training to mitigate misconduct and promote a culture of integrity and accountability across the company.

Main Tasks and Responsibilities

1. Conduct Regular Inspections and Monitor Compliance

• Design and implement an annual inspection plan targeting agents, agency directors (ADs), group agencies, and locations.

• Identify, assess, and document compliance risks or breaches during routine and ad hoc reviews.

• Report inspection findings and recommend corrective actions to senior management.

• Track implementation of remedial actions to closure.

2. Investigate Employee and Distribution-Related Fraud

• Lead or oversee investigations into suspected fraud or misconduct involving employees, agents, or distribution-related functions.

• Coordinate with HR, Legal, and Internal Audit to ensure thorough, fair, and confidential investigation processes.

• Maintain detailed records of investigation outcomes and ensure timely escalation of serious cases.

• Recommend disciplinary or corrective measures based on investigation findings.

• Analyze root causes and implement controls to prevent recurrence.

3. Develop and Maintain Distribution Compliance Policies and Procedures

• Draft, review, and update compliance policies to ensure alignment with laws, regulations, and corporate requirements.

• Review & update the Agent Code of Conduct and Disciplinary Matrix.

• Customize policies to address varying knowledge levels and roles within the distribution network.

• Ensure policies are actionable, practical, and well-communicated across the Company.

4. Drive Proactive Compliance Accountability

• Embed compliance responsibilities across systems, processes, and individual performance expectations.

• Ensure full implementation of both mandatory and voluntary compliance obligations.

• Address compliance breaches promptly and ensure permanent fixes are implemented.

• Promote a continuous improvement mindset in compliance practices.

5. Enhance Compliance Training and Awareness

• Develop and deliver compliance training programs for agency and sales teams, including fraud awareness modules.

• Ensure training materials are current, engaging, and aligned with regulatory expectations.

• Track and report completion rates.

• Provide accessible tools and platforms for ongoing learning and reference.

6. Reduce Compliance Violations and Fraud Risk

• Analyze trends in compliance breaches and fraud incidents to identify systemic issues.

• Use insights from investigations and data analysis to strengthen controls and preventive measures.

• Participate in seminars and agency director forums to reinforce expectations and share best practices.

• Co-ordinates and reports to IAV/MOF particularly relevant to agency compliance.

• Other task assignments by the Head of Compliance and the EMT.

1. Education & QualificationsYêu cầu công việc

1. Education & Qualifications

• Bachelor’s degree in Law, Commerce, Economics, or related fields.

2. Experience

• Minimum 5 years of relevant experience in insurance, focusing on investigation, compliance, and/or legal fields.

• Solid hands-on experience in investigation management and case handling.

3. Skills & Knowledge

• Data Analysis: Strong business & data sense; Advanced Excel required; exposure to Power BI or data visualization tools is preferred.

• Language: Fluent in English and Vietnamese; strong report writing and English drafting skills.

• Software: Proficient in Microsoft Office suite.

4. Competencies & Soft Skills

• Leadership: Proven management and leadership capabilities; ability to work independently or lead a team.

• Communication: Excellent negotiation, presentation, and relationship-building skills across departments.

• Problem Solving: Strong analytical and quick decision-making skills under pressure.

• Personal Attributes: Professional, honest, responsible, and willing to travel for business.

Quyền lợi

• Chăm sóc sức khoẻ: Annual health check, Premium healthcare program for employees since joining date
• Nghỉ phép có lương: Up to 21 days depending on level
• Đào tạo: Internal training programs and financial support for typical external training courses