Operations, Sea Import

Purpose of the position:

This position is an overall sea import and addition service operational. The role will be key interface between clients assigned and all relevant divisions, subcontractor. He / She is responsible for supervise, manage instruction orders and completing process as mentioned SOP.

Main Duties & Responsibilities:

• Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer

• Handle all Customer facing communication and shipment related internal communication between/with DB Schenker stakeholders

• Provide Customers with proactive exception management in case of service quality deviations including follow-up and problem resolution

• Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses

• Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker

• Support a positive, attractive working atmosphere and office environment

• Explore new business opportunities with existing SME customers (e.g. new trade lanes or LCL business)

• Creating of- and pricing for solutions covering ocean freight services for current Customers in Schenker's quotation tool(s)

• Administrative activity of delivering quotations to potential and current Customers

• Follow-up with potential and current Customers about quotations made

• Request involvement of Sales Team for additional follow-up actions on quotations made - as applicable

• Maintain information and new business opportunities in Schenker's CRM tool (SalesCloud) for relevant accounts for visibility purposes

• Comply with internal requirements and KPIs defined for the CRM tool (SalesCloud)

• Update and maintain existing customer SOP's / guidelines handed over by the Sales organization when changes occur

• Conduct occasional customer visits and QBR's as required / directed by local Management

• Actively participate in growth efforts planned by the Sales organization for specific market opportunities and focus areas

• Meet churn rate target set for existing customers

Specific Accountabilities

• Run compliance check against corporate and legal guidelines - as applicable

• Ensure valid quotation is in place

• Continuously obtain adequate shipping volume forecast information from Consignee and maintain this information at all times - as applicable

• Continuously provide Consignee's volume forecast information to Origin Office - as applicable

• Receive pre-shipment status from Origin office and continuously inform Consignee - as applicable

• Receive booking request from Consignee or Origin Office - as applicable

• Qualify booking request details against customer service agreement and current market conditions- as applicable

• Verify booking request with Consignee and provide shipping instructions to Origin Office - as applicable

• Provide preferred routing instructions to Origin office - as applicable

• Request and receive delivery instructions from Consignee and relay to Hinderland

• Request update from/with MDM Team (Master Data Management) as applicable

• Initiate credit check for Consignee and follow up on credit issues with Finance Team

• Facilitate communication between Customer and Import customs department - as applicable

• Receive and/or upload relevant Customer documents to digital archive (ODM) - as applicable

• Continuously provide demurrage & detention details to Consignee

• Explore upsell opportunities with the Consignee

• Generate operational reporting for Customer - as appplicable

• Ensure compliance with Customer specific KPI's - as applicable

• Ensure sustainable retention and growth of existing SME customers in terms of volumes in line with annual targets set

• Follow up on the resolution of formal customers claims and informal complaints

• Steer and organize sales activities for assigned, existing 'SME' accounts (as assigned by local Management)

• Follow up and engage in communication regarding exception handling between TOPS import and TOPS export as applicable

Yêu cầu công việc

• Minimum one (1) year logistics/freight forwarding experience.

• Professional Apprenticeship Certificate (dual education) or Basic Academic Degree (Associate, Undergraduate)

• Ability to multi-task

• Effective communication skills and professional communication etiquette

• Fluency in written and spoken English

• Fluency in written and spoken [local] language

• Perform well under pressure

• Strong computer (Windows PC) skills

• Typing skills

• Decision-making and problem-solving skills

• Ability to prioritize and manage time

• Attention to detail and accuracy

Quyền lợi

• Thưởng: 13th month salary; Performance Bonus
• Chăm sóc sức khoẻ: Premium Health care program
• Cơ hội du lịch: Company trip