Operations, Air Export (Freight Forwarder, Hanoi)

• Compliance Check

• Create (EXPORT) Booking

• Plan Shipment Routing

• Release credit limit / risk

• Customer/internal Interaction

• Discrepancy Handling

• Perform Known Consignor

• Approve Top Line Gross Profit

• Communication of operational requirements towards internal functions

• Interaction with pricing desk airfreight (carrier pricing)

• Maintenance of ad-hoc quotation

• Quality Deviation Login and Follow up

• Process operational reporting to customer

• Coordinate and communicate surveys

• First point of contact for claims process

• Schedule pickup

• Schedule self-delivery

• Scan documents

• Follow up on pickup, self-delivery, linehaul/Dryage (during non office hours + unavailability of CM + Transport coordinator)

• Ensure correctness of data and Issue AWB

• Issue customer invoice

• Perform uplift control

• Support discrepancy & damage handling

• Coordination with internal partner & external supplier

• Ensure PUP (or is Local Transport Coordinator in charge?), (REW – warehouse) & ATD setting

• Organize export customs clearance with broker / customs function

• Lebelling

• Cargo secruity status

• Entering / monitoring of Cargo iQ events/ specific customer events

• Monitor cost control (Comparison cost elements versus sales items)

• Issue internal vouchers (intra- and inter company invoicing)

• Monitor and manage carrier messaging / advanced manifest submissions

• Execute pre-advice submission

• Maintenance / Update of flight schedule

• Book with carrier

• Confirm the bookings against flight schedule.

• Branch to Gateway Operations – Create optimized ULD Plan

• Finalize Pouch/ Documents for carrier and destination

• Book Linehaul from origin branch to hub/gateway warehouse / airport Terminal / carrier

• Finalize MAWB

• Hub Export Process – Perform goods receipt and check condition of goods Transport related storage agent job

• Ensure correctness of data and Issue AWB

• Ad-hoc allotment booking with carrier based on existing allotment

• Responsible for all the connecting flights and cargo uplift until it reaches the destination

• Communicate to branches any changes to flights

• Maintenance of allotment details in TANGO and or RCM

• Monitor and manage carrier messaging / advanced manifest submissions

• Confirm departure and ATD

• Provide net achieved rate

• Able to cater to special handling requirements.

• Scan documents

• Set ATD/ATA Event

• Check DEP/ARR/NFD Event (on carrier Website)

• Daily check of ATD vs DEP and ETA vs ARR deviation

• Check e-Archive for missing documents and upload missing documents.

Yêu cầu công việc

• Minimum one (1) year logistics/freight forwarding experience.

• Good communication of written and spoken English & local language.

• Must have PC experience and ability to prepare documentation quickly and accurately

• Respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing a first-class customer service at all times

• Follow policies and procedures and able to understand laws, rules and regulations in areas of assignment

Quyền lợi

• Thưởng: 13th month salary; Performance Bonus
• Chăm sóc sức khoẻ: Premium Health care program
• Cơ hội du lịch: Company trip