Operations, Air Import

Purpose of the position:

This position is an overall import and addition service operational. The role will be key interface between clients

assigned and all relevant divisions, subcontractor. He / She is responsible for supervise, manage instruction

orders and completing process as mentioned SOP.

Main Duties & Responsibilities:

• They will generally be responsible for managing the full import process from start to finish to achieve KPI asset. Follow both customers SOP and internal SOP (if applicable)

• Liaising with oversea offices, other relevant departments and 3rd party vendor to arrange booking order.

• Manage customer’s order instruction to ensure processing with oversea offices, relevant departments and 3rd party vendor.

• Expediting / routine follow up on status of shipments to ensure that oversea, 3rd party vendor arrange to load, pick up goods as plan Tracking of incoming shipments and send update to oversea agent & customer for any delay ETA

• Handling the incident, pre-claim and feedback to customer’s inquiries, complaints, follow up Claims up to finalize and close.

• Attend to co-ordinate for inspection and necessary survey of abnormal goods during transit at airport, seaport along with oversea offices, airline, shipping line, survey, insurance.

• Escalate any unresolved issues or risks to next management level

• Sending shipment list and report data to customer timely as per SOP specific.

• Verify oversea invoice to approve and post in CW1 systems

• Checking and verifies 3rd party invoice obtain approval from respective department head and forwards these to finance for payment.

• To issue debit note/proforma invoice and book accrual cost in shipment/console and ensure billing/costing on time

• Filing and keeping records of shipment documents

• To report and feedback on irregularities, pre-claims, and problems to Team Leader and Line Manager

• To back up other operation teams

• Any other duty that may assigned by manager and the company.

Authorities:

• In line with scope of tasks and in agreement with management

• Approve subcontractor/carriers invoices as per approval matrix

• Require PPE for work as required by local law

• Refusing to work that violates the local law, internal procedures

Yêu cầu công việc

• Management skills: Good customer management and problem-solving skills.

• Personality traits: Proactive, resourceful, responsible, independent and assertive. A good team

• player.

• 2-year a least experience in logistics/ forwarding industry; Knowledge of local and overseas custom and regulations; Basic geography knowledge;

• Must be able to read, write and speak English fluently

• Good at Microsoft excel, word

• Respond promptly and professionally to customer needs

• Identify and resolve problem in a timely manner

• Follow policies and procedures and able to understand laws, rules and regulations in areas of assignment

On-Job Skill

• CW1system

• FIA/FIS Import Process

• Customer Service

• Problem Solving

• Communication

• Healthcare QMS

• DG cargo

Quyền lợi

• Thưởng: 13th month salary; Performance Bonus
• Chăm sóc sức khoẻ: Premium Health care program
• Cơ hội du lịch: Company trip