Operations, Air Export (Hanoi)

• Compliance Check

• Create (EXPORT) Booking

• Plan Shipment Routing

• Release credit limit / risk

• Customer/internal Interaction

• Discrepancy Handling

• Perform Known Consignor

• Approve Top Line Gross Profit

• Communication of operational requirements towards internal functions

• Interaction with pricing desk airfreight (carrier pricing)

• Maintenance of ad-hoc quotation

• Quality Deviation Login and Follow up

• Process operational reporting to customer

• Coordinate and communicate surveys

• First point of contact for claims process

• Schedule pickup

• Schedule self-delivery

• Scan...

Yêu cầu công việc

• Previous logistics/freight forwarding experience.

• Good communication of written and spoken English & local language.

• Must have PC experience and ability to prepare documentation quickly and accurately

• Respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing a first-class customer service at all times

• Follow policies and procedures and able to understand laws, rules...