Operational Key Account Manager (Freight Forwarder, Hanoi)

• Account Development:

 Develops a comprehensive account strategy for expanding range and quantity of services in account

 Expands our “wallet share”, in terms of logistics spend, within the target account(s)

 Works closely with customers to intimately understand their needs as well as pains

 Works across DSV to create custom solutions that deliver value to customers

 Understands the buying process and identify all influencers

 Develops a “trusted advisor” relationship with key decision makers at all levels within account

 Understands client’s business (strategically, operationally, financially)

 Qualifies and quantifies potential growth opportunities

 Leverages company resources to assist in developing account

 Maximizes cross-selling by providing strategic input to assist related accounts

 Communicates account development plans and status to the management team

 Provides timely and accurate revenue and profitability forecasts

 Participates in the development of overall business planning

 Follows DSV’s solution selling process

• Account Management:

 Owns all aspects of account relationship, essentially acting as the primary contact point for customer

 Proactively manages account by constantly assessing changes to the business and impact to DSV

 Identifies all potential risks and develop mitigation plan

 Escalates any unresolved issues or risks before they materially impact DSV

 Works closely with Operations teams (Air, Sea, Road & CL) to deliver high level of service to customers

 Client centric approach in dealing with conflicts and resolve issues effectively

 Accountable for successful delivery of agreed KPIs; via:

- Conduct daily/weekly/monthly/quarterly business review (QBR)

- Analyse and identify cause of service failure (potential or current) and execute both preventive and corrective actions

 Consolidate and report KPIs performance and able to explain the cause(s) of achieved and non- achieved KPIs and provide both preventive and corrective actions

 Observe and identify potential delivery failure and execute contingencies to overcome them; via:

- Constant review and update SOP

- Lead Implementation projects of revised and new solutions

- Monitor and manage good performance of operation support and 3rd party

- Collate volume trends to better understand the flows and prepare for upsurge

 Develop and maintain close working relationship with clients

 Identify and grow any other business from assigned clients, that we are not already handled

 Proactive in account planning and development

 Identify opportunities for Continuous Improvement, both Client Facing and Internal

 Communicate with Global and/or Regional Account Management Teams on Business Review Meeting Outcomes as per agreed regular agenda items

 Support RFQ Process, provide Spot Quotes for additional business in accordance with the Regional and Global Account Management team in accordance with the agreed client process

 Responsible for reporting on Yield Management & identifying areas for improvement within the organization

Yêu cầu công việc

• Bachelor’s degree in business studies or foreign trade or economics.

• Minimum 5 years experiences of relevant working environment (Key Account Management).

• Strong negotiation and presentation skills with excellent Vietnamese & English proficiency.

• Ability to handle multiple accounts and resolve conflicts on internal and external board level.

• Proficient in all Microsoft Office application as well as TMS is advantage.

• Freight forwarding background with insights of market intelligence (i.e.: customers, competitors, market outlook)

• Pro-active, aggressive, result oriented, customer oriented, motivated, honest, compliant and teamwork.

Quyền lợi

• Thưởng: 13th month salary; Performance Bonus
• Chăm sóc sức khoẻ: Premium Health care program
• Cơ hội du lịch: Company trip