IT Supporter

General Description:

The role is responsible for providing onsite IT operational and infrastructure support, ensuring stable operation of end-user systems, hardware, software, and network infrastructure. The role supports incident resolution, IT maintenance activities, and coordination with internal stakeholders and external vendors to ensure business continuity and compliance with IT standards.

Responsibilities:

• Provide daily onsite troubleshooting and technical support for hardware and software issues for end users.

• Handle IT incidents and change requests in accordance with internal procedures and service expectations.

• Support, maintain, and monitor network infrastructure equipment including wireless access points (WAPs), switches, routers, internet connections, printers, and RF scanners.

• Install, configure, upgrade, and maintain IT hardware and software.

• Coordinate with suppliers and service providers regarding delivery, warranty, repair, and maintenance of IT equipment.

• Collaborate with third parties and internal teams to resolve technical and network-related issues.

• Support IT security activities by applying patches and remediating vulnerabilities for hardware and software systems.

• Coordinate with cross-functional teams in the implementation of IT-related projects and initiatives.

• Maintain operational, technical, and test documentation where required.

• Support system testing activities and setup of test environments when necessary.

• Ensure timely onsite IT support to maintain stable business operations.

Ski

Yêu cầu công việc

Skills & Competencies:

• Good troubleshooting and problem-solving skills.

• Ability to work independently and collaboratively with cross-functional teams and external vendors.

• Ownership mindset with the ability to work independently in a fast-paced, site-based environment.

• Strong collaboration and communication skills across technical and non-technical teams.

Technical Skills:

• Basic knowledge of network technologies, including routing and switching.

• Knowledge of VPN, Wi-Fi connectivity, printers, and RF scanners.

• Hands-on experience with Windows operating systems and end-user support.

• Good understanding of Microsoft Office 365 products, including Exchange Online, SharePoint Online, OneDrive for Business, Yammer, and Office ProPlus.

• Familiarity with IT infrastructure and operational support activities.

Qualifications & Experience:

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related fields.

• Minimum 2 years of relevant experience in IT Support or Infrastructure Support roles supporting medium-scale operations.

• Experience in 3PL, warehousing, or logistics operations is a strong advantage.

• Practical experience in troubleshooting PC/laptop hardware and software issues.

• Ability and willingness to work in site-based environments and travel between warehouse locations when required.

• Good conversational English skills with the ability to understand technical documentation.

Quyền lợi

• Thưởng: • 13th-month salary • Annual salary review & performance bonus
• Chăm sóc sức khoẻ: • Health care card & 24/24 Accident insurance
• Khác: • Full salary during probation period • Full insurance after probation