IT Lead (English Fluency)

1. IT Operations & Governance

• Oversee end-to-end IT operations across all office locations

• Establish clear IT governance, roles, responsibilities, and escalation mechanisms

• Ensure timely incident reporting, coordination, and resolution for major IT issues

• Provide regular IT status, risk, and improvement reports to management

2. Infrastructure & Service Management

• Manage corporate network (LAN/WAN/VPN), servers, cloud resources, endpoints, and collaboration tools

• Ensure office and production environments meet business SLA requirements

• Own IT asset lifecycle management (procurement, deployment, inventory, retirement)

• Manage external vendors and service providers

3. Information Security & Compliance

• Implement and maintain IT security and compliance controls required for business lines

• Support internal audits, customer reviews, and compliance assessments

• Define and enforce IT security policies, incident response plans, and awareness programs

• Ensure proper access control, identity management, and data protection

4. AI Enablement & Innovation

• Identify and implement AI solutions to enhance IT operations and productivity

• Drive adoption of AI tools to optimize internal workflows and service delivery

• Collaborate with stakeholders to integrate AI into support and business processes

5. Team Leadership & Development

• Lead and manage IT teams across multiple offices

• Set clear performance objectives and accountability mechanisms

• Improve execution, professionalism, and internal service credibility of the IT function

• Build standardized processes to reduce dependency on individuals

6. Cross-functional & International Communication

• Work closely with business, compliance & security, operations teams and other functional teams

• Communicate effectively in English with oversea leadership team

• Translate and report technical issues into structured, business-oriented updates for non-technical stakeholders

• Bachelor’s degree or above in

Yêu cầu công việc

• Bachelor’s degree or above in Computer Science, Information Systems, or related fields

• 6+ years of IT experience, including 2 - 3 years in an IT Lead or equivalent role

• Hands-on experience in IT infrastructure & operations, with solid knowledge of ITSM and security compliance

• Practical experience applying AI in operations / productivity

• Strong written and spoken English skills

Technical & Professional Skills

• Proven experience managing IT for multi-site or mid-to-large organizations (500+ employees) is a-nice-to-have

• Solid foundation in networking, systems, and enterprise IT environments

• Familiarity with ITSM processes (Incident, Problem, Change Management)

• Hands-on experience with information security and compliance in international service environments

• Cloud platform experience (e.g., Microsoft Azure) is a strong plus

Leadership & Personal Attributes (Critical)

• Strong ownership mindset and risk awareness

• Proactive, structured, and execution-driven

• Able to lead teams with authority and credibility

• Comfortable working under high standards and client scrutiny

AI-related Experience

• Generative AI

• Experience with LLM tools (e.g., ChatGPT, Copilot, Gemini)

• Prompt engineering

• AI automation for operations

• AI chatbot implementation

• AI knowledge base development

• AI for Productivity / Operations

• Process automation using AI

• AI for ticket triage (support environments)

• AI workflow optimization

• AI-driven reporting

Quyền lợi

• Chăm sóc sức khoẻ: Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
• Nghỉ phép có lương: 20 days leave (12 days of annual leave and 8 days of sick leave).
• Máy tính xách tay: Laptop provided.
• Hoạt động nhóm: Activities: Birthday party, Employee engagement activities.
• Khác: Competitive salary up to $2,500 Salary at 100% during the probationary period. 90% contribution of the gross salary to social insurance. An employee who works at night (10PM - 6 AM) will be paid an additional amount of 30% of the normal salary + PVI