[HCM] - Front Office Trainer

1. Assist with Designing and Implementing Training Programs

• Develop and implement effective training programs

• Ensure staff members are equipped with necessary knowledge and skills

• Evaluate and continuously improve training programs

• Create professional and accessible training materials

2. Conduct On-the-Job Training for Front Office Department

• Provide hands-on training and coaching to the front office team

• Focus on both technical skills and soft skills

• Ensure excellent guest service delivery

• Monitor and support knowledge application in practice

3. Train Orientation Classes for Newcomers

• Lead orientation sessions for new employees

• Ensure they feel welcomed and comfortable

• Equip them with necessary skills during two-month probation

• Support integration into the new work environment

4. Travel to New Hotel Locations Across Vietnam

• Support new hotel openings at different locations

• Build and train front office teams from the ground up

• Ensure consistency in service quality

• Transmit brand culture and standards

Yêu cầu công việc

• At least 3 year of experience in the Front office department within the hotel industry

• Fluent in English, both written and spoken

• Willingness to travel to different locations across Vietnam

• Proficiency in Microsoft Office

• Strong communication and interpersonal skills

• A proactive, positive attitude with a focus on growth and continuous improvement

Quyền lợi

• Thưởng: 13th-month salary.
• Chăm sóc sức khoẻ: Social insurance: in accordance with the Social Insurance Law and Premium Health insurance.
• Nghỉ phép có lương: Annual Leave: 12 days.
• Máy tính xách tay: Provide budget for Laptop purchasing.
• Khác: Employee discount. Other allowance (Team bonding, birthday, marriage,...). Annual Performance Review. Working in a dynamic and professional environment.