[HCM] Customer Service Executive

WORKING TIME:

• Rotating shifts 8 hours/day (7am - 12am)

• 6 days/week

RESPONSIBILITIES:

• Provide solutions to recovery service, and improve customer satisfaction

• Clarify the customer's complaints, resolve customer issues and provide solutions to recovery service, and improve customer satisfaction.

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels

• Understand and deliver business strategies and improve customer services through the execution of self-service

• Working with other stakeholders to find solutions for hard complaints & providing advice to team members to resolve customer issues as soon as possible.

• Proactive manage and have the ability to detect incident issues, promptly alert relevant teams to find solutions

Yêu cầu công việc

• 1-2 years of relevant experience in customer service (Experience in Ecommerce/ Digital product or BPO is a plus)

• Good in communication and negotiation skills

• Basic analytical skill to keep track of performance

• Fast-learning and open to change.

• Teamwork, time management and data analyst skills

Quyền lợi

• Thưởng: 13th-month salary Competitive compensation scheme including an annual performance bonus
• Chăm sóc sức khoẻ: Social insurance: in accordance with the Social Insurance Law and Premium Health insurance
• Đào tạo: Annual Performance Review
• Máy tính xách tay: Provide budget for Laptop purchasing
• Khác: Employee discount: 30% Other allowance (Team bonding, birthday, marriage,...)