E-Commerce Operation for Shopee

- Develop and implement comprehensive e-commerce strategies and plans aligned with business objectives to drive online sales growth.

- Manage, maintain, and update the e-commerce platform, ensuring a seamless and user-friendly online shopping experience for customers.

- Monitor and analyze market trends, customer behavior, and competitor activities to identify opportunities for improvement and drive business growth.

- Utilize industry best practices, emerging technologies, and digital marketing techniques to optimize the e-commerce performance.

- Create and manage marketing campaigns to drive traffic and increase conversions.

- Analyze data, including listing analytics and customer insights, to identify areas for improvement and implement strategies to enhance the customer experience and increase sales.

- Manage customer service inquiries promptly and effectively, ensuring high customer satisfaction and resolving issues promptly.

- Develop strong relationships with key partners and stakeholders, including internal and external supporting team, suppliers, vendors, service providers, ...

- Monitor and respond to customer feedback, reviews, and ratings to maintain a positive brand image and improve customer satisfaction.

- Prepare regular reports on the performance of the e-commerce platform, including key metrics, sales trends, customer behavior, and campaign effectiveness.

- Training and developing salesman appropriate with the development strategies.

- Other related task to facilitate sales activities effectively.

Yêu cầu công việc

- Bachelor's degree in Marketing, Business Management, or a related field.

- Minimum of 2 years of experience in e-commerce management

- Comprehensive knowledge of digital marketing strategies and tactics, including SEO, SEM, social media advertising, email marketing, and affiliate marketing.

- Proficiency in using e-commerce platforms

- Strong analytical skills and experience with web analytics tools to track and analyze performance metrics.

- Excellent communication, problem-solving, and project management skills.

- Ability to work both independently and collaboratively in a cross-functional team environment.

- Proficiency in MS Office and other relevant software applications

- Good command of English, Chinese is a plus

- Adapt new knowledge, new regulation quickly

- Be sociable, responsible, honest, careful, and dynamic at work

Quyền lợi

• Khác: Benefits as company policy