Tuyển dụng CUSTOMER SUPPORT (Chinese Speaking) tại Hồ Chí Minh

KEY RESPONSIBILITIES

*Responsibilities:

- Serve as the primary liaison for VIP partners delivering timely, accurate, and professional responses to all inquiries.

- Foster strong, long-term partnerships through consistent engagement, trust-building communication, and proactive relationship management.

- Communicate updates, promotions, product information, and key announcements to VIP partners to ensure alignment and support business growth.

- Review and verify new Partners applications, ensuring proper onboarding and accurate setup in accordance with company structure, policies, and compliance standards.

- Collaborate closely with Operations, Finance, Dealing, and IT teams to ensure efficient case resolution and seamless partner experience.

- Ensure all VIP partners activities adhere to internal policies, partnership agreements, and relevant regulatory requirements.

Maintain strict confidentiality and uphold data protection standards in all partner interactions.

*Working days: 5 days/week (Vị trí này làm việc xoay ca mỗi 2 tuần/lần)

- Day shift: 8.30am - 5.30pm (office working - 2 weeks/month)

- Night shift: 5.00pm - 2.00am (work from home - 2 weeks/month)

- Weekly off/ Holidays working: assigned by Leader

*Salary range: from $500

- Night shift allowance ~ $150/month (~ 10days/month)

- Performance incentive ~ $100+/month

=> Total incomes: from $750/month

Yêu cầu công việc

- Priority for candidates who have experiences in a customer support role or a similar customer-facing position is preferred.

- Excellent communication skills, both written and verbal, with a strong command of English & Chinese language.

- Empathy and the ability to actively listen to customer concerns, showing genuine care and understanding.

- Quick problem-solving skills and the ability to think on your feet in high-pressure situations.

- Flexibility to work in rotating shifts, weekend days and holidays (with OT & allowances).

- A team player with a positive attitude and willingness to collaborate with colleagues.

Quyền lợi

• Thưởng: Performance incentive ~ $100+/month
  Yearly Bonus
• Nghỉ phép có lương: Annual leave, Sick Leave, Birthday Leave
• Máy tính xách tay: Provide after probation period
• Cơ hội du lịch: Teambuilding mỗi năm 1-2 lần
• Khác: Night shift allowance ~ $150/month (~ 10days/month)
  Weekly off allowance - ~ $15/day shift & $30/night shift