Customer Service & Office Manager (Bilingual Chinese and English)

1. Office Operations & Administration

Oversee the daily operation of the Vietnam office to ensure efficient and compliant business activities.

Manage office administration, facilities, procurement, company assets, travel arrangements, and vendor relationships.

Establish and continuously improve internal policies, procedures, and administrative processes.

2. Business & Operational Support

Coordinate and support sourcing, purchasing, and trading activities with Taiwan Headquarters and regional stakeholders.

Monitor operational workflow to ensure timely execution of business plans and customer requirements.

Prepare business reports, presentations, and operational analyses for management.

3. Cross-functional Coordination

Serve as the communication bridge between the Vietnam office and Taiwan Headquarters.

Coordinate with external partners, logistics providers, customs brokers, and service vendors to ensure smooth business operations.

Facilitate communication across different functions and regions to support business objectives.

4. Finance, Compliance & Corporate Governance

Coordinate with external accounting firms regarding bookkeeping, tax filing, payroll, and statutory compliance.

Ensure the office complies with Vietnamese regulations and internal corporate policies.

Support contract administration and review commercial agreements together with Headquarters.

5. HR & Team Management

Supervise office administrative staff and foster a collaborative working environment.

Support recruitment, onboarding, employee engagement, and office culture initiatives.

Drive continuous improvement in office management and operational efficiency.

Yêu cầu công việc

Bachelor's Degree in Business Administration, International Trade, Supply Chain, Management, or related disciplines.

Minimum 8–10 years of working experience in Office Management, Operations Management, Administration, or Business Support within a trading, sourcing, manufacturing, or international business environment.

Previous experience working with Taiwanese or multinational companies is highly preferred.

Strong understanding of business operations, international trading processes, and corporate administration.

Experience coordinating with accounting, legal, logistics, and external service providers.

Excellent organizational, communication, and problem-solving skills.

Ability to work independently while effectively coordinating with overseas headquarters.

Strong leadership and stakeholder management capabilities.

Language Requirements

Taiwanese candidates: Business-level English is required.

Vietnamese candidates: Fluent in both English and Mandarin Chinese.

Preferred Qualifications

Experience supporting regional or cross-border operations.

Familiarity with import/export, sourcing, or supply chain processes.

Experience working in a start-up office or building office operations from the ground up is an advantage.

Quyền lợi

• Khác: 13-month salary, Performance Bonus, Annual Leave, etc.