Customer Service Manager (Fluent Chinese)

Responsibilities

We are hiring manager for department: Total Order Management

• Customer relationship management

• Early involvement from NPI stage

• Ensuring daily operation activities go smoothly

• Customer demand trend & fulfillment

• Outsource material planning and scheduling

• Inventory management

• Supplier billing and customer AR collection

• Risk management and complaints solving

• Collect Market Intelligent.

• Cross-function coordination and discussion

Yêu cầu công việc

• 5+ years in management role

• 3+ years in operation / customer service position

• Focusing on monitoring daily operations with hands-on spirit.

• Be able to identify and resolve irregularity and implement prevention plan.

• Excellent communication skills to clearly deliver goals to team member and report progress to senior leadership

• English and Chinese proficiency

• Bachelor’s...