Customer Service Executive

1. Company Overview

Minthacare is a company based in South Asia. We operate exclusively in Dermatology and Aesthetics. Our missions are to distribute, promote and empower “Best in Class” brands in patient and consumer healthcare. We cover Cambodia, Laos, Myanmar and Vietnam.

We are backing top end dermatologic/pediatric companies seeking for cutting edge supply as well as marketing & sales services that classical distributor/ logistician do not offer. We live up to new market dynamics by offering a new experience and disruptive models of partnership with our brands and company.

2. Position Details

• Job Title: Customer Service Executive

• Department: Retail

• Reporting To: Sales Coordinator (Sales Admin)

• Location: Binh Thanh District, HCM

• Employment Type: Full time

3. Job Purpose

The Customer Service Executive is responsible for ensuring smooth order processing, accurate data entry, and effective coordination with logistics partners (Việt Nữ). This role plays a critical part in ensuring timely and efficient delivery of products to customers while maintaining strong internal and external stakeholder communication.

4. Key Responsibilities

(List the main duties in bullet points for clarity.)

1. Order Processing & Management

• Accurately key in customer orders into the system, ensuring all details (product codes, quantities, pricing, delivery dates, FOC, etc.) are correct.

• Validate orders and stock availability.

• Ensure timely order confirmation and proactively communicate any discrepancies or issues with the sales team.

• Track order status and ensure updates are reflected in the system with logistic partners

2. Logistics Coordination & Follow-up

• Work closely with logistics partners to ensure orders are picked, packed, and shipped on time.

• Coordinate with warehouses and transport providers to monitor delivery timelines and resolve any issues.

• Proactively follow up on shipments, addressing delays and escalating issues where necessary.

• Ensure proper documentation (delivery notes, invoices, shipping documents) is prepared and shared with relevant stakeholders.

3. Customer & Stakeholder Communication

• Serve as the primary point of contact for customers regarding order status, delivery schedules, and any related inquiries.

• Work closely with sales, logistic partner and supply chain teams to resolve order-related issues efficiently.

• Handle complaints related to order fulfillment and provide timely resolutions.

• Maintain and update customer records in the system, ensuring accuracy of contact details and order history.

Yêu cầu công việc

5. Key Requirements

a. Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, or a related field preferred

b. Experience

• 2+ years of experience in customer service, order management, or logistics coordination

• Proficiency in ERP/order management systems (SAP, Oracle, or similar) is an advantage.

c. Skills & Competencies

• Strong attention to detail with a high level of accuracy in data entry.

• Excellent communication and problem-solving skills.

• Ability to multitask and work in a fast-paced environment.

• Strong team player with a proactive and customer-centric mindset.

Quyền lợi

• Thưởng: 13th-month salary and other bonus
• Cơ hội du lịch: Company trip
• Phiếu giảm giá: Discount when buy company products