Account Manager

The Account Manager is responsible for managing and developing relationships with existing clients, ensuring customer satisfaction, identifying growth opportunities, and supporting long-term business partnerships.

YOU WILL:

Account Management & Client Relationship:

• Serve as the primary point of contact for assigned clients.

• Build and maintain strong, long-term relationships with existing customers.

• Conduct regular business reviews and client meetings to understand customer needs and expectations.

• Proactively identify opportunities to expand services and increase account value.

• Ensure timely resolution of client concerns by coordinating with internal teams.

• Monitor customer satisfaction and drive continuous improvement initiatives.

Business Development within Existing Accounts

• Identify upselling and cross-selling opportunities within existing customer accounts.

• Collaborate with delivery and operational teams to propose suitable solutions that align with client objectives.

• Support contract renewals and account growth initiatives.

• Prepare account plans and business reviews to strengthen customer partnerships.

Others:

• Work closely with operations, delivery, finance, and recruitment teams to ensure service quality.

• Coordinate internal resources to support client requirements and project success.

• Monitor and report on the effectiveness of marketing campaigns and business development activities, providing insights and recommendations for improvement.

• Stay updated with industry developments, regulatory changes, and technological advancements that may impact the business.

• Minimum

Yêu cầu công việc

• Minimum 2 years of experience as an Account Manager within the IT industry.

• Fluent in English (both written and spoken); able to communicate effectively with international stakeholders.

• Proven Capability to drive sales; ability to prospect new accounts and create a strong value proposition for the client.

• Exceptional presentation and communication skills, with the ability to engage and persuade diverse audiences.

• Ability to develop ongoing rapport with clients and deliver value and relevant information.

• Strong relationship management skills.

• Adaptable to change with an ability to learn quickly.

• Strong organizational and project management skills, with the ability to handle multiple priorities and deadlines.

• Proficiency in using CRM software, marketing automation tools, and presentation software (e.g., PowerPoint).

• Bachelor’s degree in Business, Marketing, or a related field; MBA or equivalent is a plus.

•Working time: Mon-Fri 9AM-6PM, with flexibility to work outside standard hours as needed for internal team meetings or client engagements.

Quyền lợi

• Chăm sóc sức khoẻ: Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
• Nghỉ phép có lương: 20 days leave (12 days of annual leave and 8 days of sick leave).
• Hoạt động nhóm: Activities: Birthday party, Employee engagement activities.
• Khác: Salary at 100% during the probationary period. 90% contribution of the gross salary to social insurance.