Track & Trace Staff

This position plays a key role in the strategy for reducing workload in non-core operations

and allows for allocating more resources to core business. Tracing support is responsible for the daily monitoring of outbound shipments from the shipping origin through delivery to the destination. This focus is on time delivery to the destination. This position has a direct impact on our ability to meet our customers’ expectations, as well as playing a vital role in achieving customer satisfaction.

► Cargo tracking/tracing

• Follow up on the cargo status for export/import freight in shared files/ Internal systems to update

status of shipment from ATD – ATA Port/ Destination/ Door.

• Master BPO Tracing format as well as client’s exclusive files.

• Monitor shipments & follow tracing timeline daily/ weekly to update and inform related Departments.

• Tracking and tracing of daily shipments with spreadsheet and report creation as needed

• Understand shipping schedule, vessels for LCL/ FCL shipments based on tracking tools.

• Receive and respond to questions and issues from internal staff regarding customers’

shipments, timely and with a sense of urgency.

• Communicate timely with the related team and relay information.

• Focus on key details on the exact specifications of shipments.

• Be in charge of the accounts assigned by the manager.

• Additional duties as needed

► Education

Yêu cầu công việc

► Education and Experience

• Bachelor’s degree, preferred in Economics, International Trade, Foreign Trade, or related fields.

• At least 6 months of experience working in the logistics industry or global forwarding companies.

• Experience with all aspects of operational procedures.

► Required Skills/Abilities:

• Proficient with Microsoft Office, such as Excel, PowerPoint, Power BI, especially excellent in Excel (Pivot).

• Good verbal and written communication skills in both English and Vietnamese.

• Good interpersonal and customer service skills.

• Good organizational skills and attention to detail.

• Good analytical and problem-solving skills.

• Strong self-motivation.

• Good time management skill.

► Working Conditions and Benefits:

- Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City

- Working time: Monday to Sunday with 2 flexible working days off, 3 shifts: Morning shift: 8:00 - 16:30; Evening shift: 16:00 - 0:30; Night shift: 0:00 - 8:30

- Annual Leave: 12 days/year (after probation time)

- Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)

- Annual Salary Increase: once per year

- Performance Assessment: twice per year (fixed in April and October)

- Insurance: 24 hours’ Accident Insurance, 100% Social Insurance, Health Care Insurance

- WFH Policy: work from home up to 2 days per week after 6 months of employment

- Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.

Quyền lợi

• Thưởng: Lương tháng 13 + Bonus
• Chăm sóc sức khoẻ: Gói bảo hiểm chăm sóc sức khỏe toàn diện Bảo Việt, Bảo hiểm tai nạn 24/7
• Khác: Môi trường làm việc quốc tế chuyên nghiệp với nhiều cơ hội học hỏi và phát triển