Tuyển dụng Business Analyst tại Hà Nội

This position supports the analysis, operation, testing, deployment and continuous improvement of business applications, internal digital solutions, integrations and automation assigned by the Company. As a first-line contact between users and technical resources, the employee handles incidents and enhancement requests, supports business analysis, testing, training and documentation, and gradually performs standard configuration, data-query and application-modification tasks under supervision.

Assigned applications, technologies and business processes may change over time according to the Company's business and technology needs.

- Act as a primary window contact for users of assigned business applications and internal digital solutions, with significant onsite support to Hanoi-based users.

- Receive, record, classify and follow up incidents, service requests and enhancement requests; collect sufficient evidence, data samples and business-impact information.

- Investigate application problems by checking data, logs, permissions, configurations, interfaces and process steps; resolve within assigned capability or escalate with clear evidence.

- Collect and analyze user requirements; document processes, business rules, exceptions, user roles, data needs, acceptance criteria and test scenarios.

- Coordinate with internal IT members, external specialists/vendors and stakeholders to clarify requirements, track progress, verify fixes or modifications and communicate with users.

- Prepare and execute functional tests; support UAT, production deployment, release communication, user guidance, training and post-implementation monitoring.

- Monitor assigned applications, workflows, scheduled jobs, interfaces and alerts; investigate failures and coordinate recovery or corrective actions.

- Under supervision, perform standard configurations, reports, data queries, scripts, minor application changes and other development tasks under approved standards and change controls.

- Support maintenance of legacy and internally developed applications; maintain application inventory, requirements, technical/user documents, source-code references, release notes and known-error records.

- Comply with Company standards for information security, access control, change management, data protection, development, testing and documentation.

- Collaborate with IT teams at other sites, regional/global IT resources, vendors and other relevant parties when assigned.

- Continuously improve technical, business-analysis, English and business-domain knowledge; adapt to changes in assigned systems and technologies.

- Perform other duties reasonably related to the position purpose, professional capability and operational needs of the IT function, as assigned by the superior.

Yêu cầu công việc

► Education and Experience

- Bachelor's Degree in Computer Science, Software Engineering, Information Technology, Management Information Systems or related fields.

- At least 01 year of relevant experience.

- Basic programming knowledge in at least one language such as C/C++, C#, Java, Python or JavaScript, with the ability to read existing code is a plus.

- Basic knowledge of relational databases, SQL, data structures, debugging and software testing.

- Experience or coursework in business applications, low-code/workflow automation, integration, Business Analysis or software testing is preferred.

- Knowledge of logistics, freight forwarding, warehousing, WMS/TMS or EDI is advantageous but not mandatory.

- Good written and spoken English, sufficient to understand technical documents and communicate work issues.

► Required Skills/Abilities:

- Strong logical thinking, analytical ability and practical problem-solving skills.

- Clear communication, active listening and a user-oriented service mindset.

- Ability to document requirements, processes, test results and technical findings accurately.

- Strong learning motivation and self-study capability, with willingness to learn unfamiliar technologies and business processes.

- Ownership, discipline, teamwork and ability to prioritize and follow tasks through completion.

- Careful, patient, adaptable and able to work effectively with users, colleagues and external technical resources.

► Working Conditions and Benefits:

- Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Ward, Hanoi City

- Working time: 8:00 – 17:35 Monday - Friday (Closed Saturday & Sunday)

- Annual Leave: 12 days/year (after probation time)

- Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)

- Annual Salary Increase: once per year

- Performance Assessment: twice per year (fixed in April and October)

- Insurance: 24 hours’ Accident Insurance, 100% Social Insurance, Health Care Insurance

- WFH Policy: work from home up to 2 days per week after 6 months of employment

- Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.

Quyền lợi

• Thưởng: Lương tháng 13 + Bonus
• Chăm sóc sức khoẻ: Gói bảo hiểm chăm sóc sức khỏe toàn diện Bảo Việt, Bảo hiểm tai nạn 24/7
• Khác: Môi trường làm việc quốc tế chuyên nghiệp với nhiều cơ hội học hỏi và phát triển