Business Analyst

This position supports the analysis, operation, testing, deployment and continuous improvement of business applications, internal digital solutions, integrations and automation assigned by the Company. As a first-line contact between users and technical resources, the employee handles incidents and enhancement requests, supports business analysis, testing, training and documentation, and gradually performs standard configuration, data-query and application-modification tasks under supervision.

Assigned applications, technologies and business processes may change over time according to the Company's business and technology needs.

- Act as a primary window contact for users of assigned business applications and internal digital solutions, with significant onsite support to Hanoi-based users.

- Receive, record, classify and follow up incidents, service requests and enhancement requests; collect sufficient evidence, data samples and business-impact information.

- Investigate application problems by checking data, logs, permissions, configurations, interfaces and process steps; resolve within assigned capability or escalate with clear evidence.

- Collect and analyze user requirements; document processes, business rules, exceptions, user roles, data needs, acceptance criteria and test scenarios.

- Coordinate with internal IT members, external specialists/vendors and stakeholders to clarify requirements, track progress, verify fixes or modifications and communicate with users.

- Prepare and execute functional tests; support UAT, production deployment, release communication, user guidance, training and post-implementation monitoring.

- Monitor assigned applications, workflows, scheduled jobs, interfaces and alerts; investigate failures and coordinate recovery or corrective actions.

- Under supervision, perform standard configurations, reports, data queries, scripts, minor application changes and other development tasks under approved standards and change controls.

- Support maintenance of legacy and internally developed applications; maintain application inventory, requirements, technical/user documents, source-code references, release notes and known-error records.

- Comply with Company standards for information security, access control, change management, data protection, development, testing and documentation.

- Collaborate with IT teams at other sites, regional/global IT resources, vendors and other relevant parties when assigned.

- Continuously improve technical, business-analysis, English and business-domain knowledge; adapt to changes in assigned systems and technologies.

- Perform other duties reasonably related to the position purpose, professional capability and operational needs of the IT function, as assigned by the superior.

Yêu cầu công việc

► Education and Experience

- Bachelor's Degree in Computer Science, Software Engineering, Information Technology, Management Information Systems or related fields.

- At least 01 year of relevant experience.

- Basic programming knowledge in at least one language such as C/C++, C#, Java, Python or JavaScript, with the ability to read existing code is a plus.

- Basic knowledge of relational databases, SQL, data structures, debugging and software testing.

- Experience or coursework in business applications, low-code/workflow automation, integration, Business Analysis or software testing is preferred.

- Knowledge of logistics, freight forwarding, warehousing, WMS/TMS or EDI is advantageous but not mandatory.

- Good written and spoken English, sufficient to understand technical documents and communicate work issues.

► Required Skills/Abilities:

- Strong logical thinking, analytical ability and practical problem-solving skills.

- Clear communication, active listening and a user-oriented service mindset.

- Ability to document requirements, processes, test results and technical findings accurately.

- Strong learning motivation and self-study capability, with willingness to learn unfamiliar technologies and business processes.

- Ownership, discipline, teamwork and ability to prioritize and follow tasks through completion.

- Careful, patient, adaptable and able to work effectively with users, colleagues and external technical resources.

► Working Conditions and Benefits:

- Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Ward, Hanoi City

- Working time: 8:00 – 17:35 Monday - Friday (Closed Saturday & Sunday)

- Annual Leave: 12 days/year (after probation time)

- Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)

- Annual Salary Increase: once per year

- Performance Assessment: twice per year (fixed in April and October)

- Insurance: 24 hours’ Accident Insurance, 100% Social Insurance, Health Care Insurance

- WFH Policy: work from home up to 2 days per week after 6 months of employment

- Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.

Quyền lợi

• Thưởng: Lương tháng 13 + Bonus
• Chăm sóc sức khoẻ: Gói bảo hiểm chăm sóc sức khỏe toàn diện Bảo Việt, Bảo hiểm tai nạn 24/7
• Khác: Môi trường làm việc quốc tế chuyên nghiệp với nhiều cơ hội học hỏi và phát triển