Technical Solutions Expert (Dynamics 365 CE, Japanese Speaking)

Dream Job Alert! Become a Technical Solutions Expert (Dynamics 365 CE, Japanese speaking) at a foreign-invested company and earn $6000/month:Technical Leadership & Advisory:Provide advanced technical guidance and SME support to frontline engineers and delivery partners.
Mentor technical teams on troubleshooting methodologies, escalation handling, and best practices.
Conduct technical reviews, case triage, escalation analysis, and issue management.
Collaborate with global engineering and product teams on complex incidents and technical escalations.
Support release management and deployment readiness activities.
Customer & Support Excellence:Drive high-quality customer support experiences across enterprise CRM environments.
Identify technical readiness gaps and propose enablement initiatives.
Analyze recurring support trends and recommend long-term improvements.
Participate in weekly operational and business review meetings.
Contribute to continuous improvement initiatives, process optimization, and knowledge sharing.
Technical Readiness & Collaboration:Develop technical learning materials and readiness documentation.
Support onboarding and competency development for technical engineers.
Participate in technical interviews and evaluation activities for new hires.
Collaborate cross-functionally with training teams, operations teams, and technical stakeholders globally.
Yêu cầu công việc
Male/Female, 27-46 years old.
Minimum 3–5 years of experience in one or more of the following areas: Microsoft Dynamics 365, CRM application support, Enterprise software support, Technical consulting or advisory services.
Hands-on experience with Dynamics 365 Customer Engagement in roles such as Technical Advisor, Technical Support, or Developer.
Hands-on experience supporting enterprise customers in a global or outsourcing environment is highly preferred.
Strong verbal and written communication skills with a collaborative mindset.
Good problem-solving and troubleshooting abilities with logical thinking.
Passion for continuous learning and professional development.
Ability to work flexible shifts, including weekends when required by business needs.
Quyền lợi được hưởng
Tham gia BHXH, BHYT, BHNT.
Nghỉ phép năm, Nghỉ lễ, Tết, nghỉ việc riêng theo quy định.
Chế độ thai sản, ốm đau, tai nạn lao động.
Trang thiết bị làm việc.