Senior Officer, Customer Service

Delivering the best & creative service to clients.

• Request processing: Receiving, answering questions and processing customer requests via call center or directly at the office.

• Contract management: Assisting customers in searching, adjusting information, paying premiums and managing insurance benefits.

• Complaint resolution: Handling and clarifying customer complaints, coordinating with relevant departments (such as Underwriting, Claims) to provide satisfactory answers.

• Care and consultation: Providing information about products, promotional programs and assisting customers in registering and using the online portal.

• Execute other tasks as assigned.

Yêu cầu công việc

Education: Bachelor

Experience: Customer service experience

Skills required:

• Careful, accurate and honest characteristic

• Ability to identify, analyse, organise and solve issues and reported problems in a timely and effective manner

• Good time management skill, able to prioritise work to ensure efficiency

• Knowledge in computer software and using computer system

Quyền lợi

• Chăm sóc sức khoẻ: allowances