Restaurant Manager

I. About the role

The Cluster Restaurant Manager is responsible for leading the daily operations of all Food & Beverage outlets at KiN Hotel Thi Sach while supporting operational standards, training initiatives, guest experience programs and special projects across the wider KiN Hotel Group. The successful candidate will be a hands-on leader who spends the majority of their time on the floor, coaching teams, engaging with guests, maintaining service standards and driving operational excellence. This role requires a strong understanding of restaurant operations, guest experience, beverage service, team development and event execution. The position will play an active role in supporting new initiatives, promotions, activations and service improvement projects across multiple properties when required.

Location: KiN Hotel Thi Sach & Cluster F&B Support

Reporting to: Cluster F&B Manager

II. Key Responsibility

Operational Leadership

• Lead daily operations of all assigned F&B outlets.

• Ensure smooth and efficient service during all operating periods.

• Maintain compliance with company SOPs, service standards and operational procedures.

• Conduct regular operational inspections and quality audits.

• Ensure cleanliness, organization and presentation standards are consistently maintained.

• Support the opening, closing and daily operational readiness of all outlets.

Guest Experience

• Lead by example in delivering exceptional guest experiences.

• Build strong relationships with guests and encourage repeat visitation.

• Handle guest complaints professionally and ensure timely resolution.

• Monitor guest feedback and implement corrective actions when required.

• Ensure service recovery standards are consistently applied.

• Maintain a visible presence during peak service periods.

Team Leadership & Development

• Recruit, train and develop service teams.

• Conduct daily briefings and regular training sessions.

• Coach supervisors and team leaders to improve performance.

• Monitor employee performance and provide regular feedback.

• Create a positive, professional and motivating work environment.

• Support succession planning and internal talent development.

Beverage & Food Knowledge

• Maintain strong knowledge of food, wine, spirits, cocktails and promotions.

• Ensure teams can confidently explain menu items and make recommendations.

• Work closely with the Executive Chef and Bar Team to promote key products.

• Participate in menu reviews, tastings and product launches.

• Support upselling and guest engagement initiatives.

Promotions, Events & Activations

• Assist in planning and executing outlet promotions and special events.

• Support weekly activations and seasonal campaigns.

• Coordinate operational requirements for rooftop events, social gatherings and special functions.

• Work closely with Marketing to ensure successful execution of promotional activities.

• Ensure service standards are maintained during high-volume events.

Examples may include:

• Ladies Night

• Latino Night

• Pool Parties

• Sporting Events

• Holiday Promotions

• Corporate Functions

Cluster Support Responsibilities

• Support operational audits across multiple properties.

• Assist with implementation of new SOPs and service standards.

• Participate in new outlet openings and concept development projects.

• Support group-wide training initiatives.

• Share best practices between properties.

• Assist with special assignments directed by the Director of Food & Beverage.

Administration & Communication

• Prepare daily, weekly and monthly operational reports.

• Maintain records of guest feedback and service recovery actions.

• Ensure all communication is professional, timely and accurate.

• Coordinate effectively with:

○ Kitchen

○ Front Office

○ Housekeeping

○ Engineering

○ Sales & Marketing

○ Human Resources

○ Finance

○ Purchasing

• Attend management meetings and departmental briefings.

Health, Safety & Compliance

• Ensure compliance with food safety and hygiene standards.

• Maintain a safe working environment for employees and guests.

• Ensure all operational practices comply with company policies and local regulations.

• Report incidents and safety concerns immediately.

• Support emergency response procedures when required.

• Diploma or Degree in Hospitality Management, Hotel Management, Tourism or related field.

• Minimu

Yêu cầu công việc

• Diploma or Degree in Hospitality Management, Hotel Management, Tourism or related field.

• Minimum 3 years as Restaurant Manager, Outlet Manager or Assistant F&B Manager.

• Hotel experience required.

• Experience managing multiple service periods and outlet types preferred.

• Experience with rooftop bars, restaurants, breakfast operations or lifestyle venues is highly desirable.

• Strong understanding of:

• Restaurant Operations

• Guest Experience Management

• Beverage Service

• Service Standards

• Staff Training

• Event Operations

• Scheduling & Manpower Planning

• Proficient with: Microsoft Office, Google Workspace, POS Systems

• Fluent English and Vietnamese

• The ideal candidate will be hands-on, guest-focused, professional, positive, organized, energetic, adaptable, team-oriented, solution-focused

• Most importantly, the successful candidate must enjoy being on the floor, interacting with guests and developing people.

Quyền lợi

• Thưởng: Monthly services charge
• Xe đưa đón: Free parking