Product Owner/ Senior Business Analyst (Fluent English Skill)

About Us

KiN Hotel (operating under the legal tech entity Inbox4us) is redefining the hospitality experience. We believe that seamless technology is the backbone of modern hospitality - from booking to check-out and everything in between. As part of our Technology Department, you won't just be managing software; you will be shaping the digital and physical guest journeys, optimizing hotel operations, and building the future of hospitality tech.

Reports to: Head of Product / Chief Technology Officer (CTO)

Job Purpose

We are looking for a Middle to Senior Product Owner who possesses a powerful blend of business acumen, user-centric design empathy, and structured execution. You will bridge the gap between business strategy, user experience, and engineering to build scalable, high-impact products for KiN Hotel’s ecosystem.

Key Responsibilities

1. Product Strategy & Roadmap Build-up

- Vision Execution: Own the product lifecycle from conception to launch. Translate KiN Hotel’s business objectives into a clear, actionable product vision.

- Roadmap Management: Define, maintain, and prioritize a high-impact product roadmap that balances short-term business needs with long-term technical scalability.

- Requirement Engineering: Author comprehensive, unambiguous Product Requirement Documents (PRDs), user stories, and acceptance criteria that engineering teams can execute flawlessly.

2. Business & Product Mindset

- Data-Driven Decisions: Define and track core product metrics (KPIs/OKRs) to evaluate product health, user adoption, and business ROI.

- Alignment: Keep a pulse on hospitality tech trends, guest behaviors, and internal hotel operational pain points to uncover new product opportunities.

3. Management & Resource Planning

- Agile Leadership: Lead sprint planning, backlog grooming, daily standups, and retrospectives. Keep the product backlog exceptionally clean and prioritized.

- Resource Optimization: Collaborate tightly with tech leads and project managers to assess scope, manage delivery risks, and allocate engineering resources efficiently to meet deadlines without burning out the team.

4. Overall UI/UX Design Collaboration

- User Advocacy: Partner with UI/UX designers to map out intuitive guest and staff user journeys.

- Wireframing & Feedback: Possess the visual literacy to evaluate design mockups, create basic wireframes when brainstorming, and ensure the final user interface aligns perfectly with user experience goals.

5. Communication & Stakeholder Management

- Cross-Functional Alignment: Act as the central hub connecting Hotel Operations, Marketing, Business Development, and the Tech Team.

- English Fluency: Articulate product logic, negotiate scope, and present product updates confidently in English to both internal teams and potential international partners or stakeholders.

Yêu cầu công việc

Experience & Education

- Middle Level: 2 to 4 years of experience as a Product Owner, Product Manager, or Business Analyst.

- Senior Level: 5+ years of experience leading software products, preferably within E-commerce, PropTech, Hospitality, O2O (Online-to-Offline), or SaaS ecosystems.

- Bachelor’s degree in computer science, Business Administration, Information Systems, or a related field.

Core Skills

- Deep Agile/Scrum Expertise: Proven track record of managing backlogs using Jira, Confluence, Trello, or similar tools.

- Product Craft: Exceptional skill in writing PRDs and mapping out complex user flows.

- Design Literacy: Solid understanding of UI/UX principles, design systems, and tools like Figma.

- Languages: Fluent in English (both written and spoken) is mandatory for stakeholder management and documentation.

Big Plus (Nice to Have)

- A background as a software engineer, technical QA, or data analyst is a huge plus. (Helps you speak the same language as our developers and evaluate architectural trade-offs).

- Experience building Property Management Systems (PMS), Booking Engines, or CRM/Loyalty programs.

Quyền lợi

• Thưởng: monthly services charge
• Máy tính xách tay: Laptop for work
• Căn-tin: Lunch allowance