Media Operations Executive

• Own end-to-end project management for all Media & Video deliverables, including Paid Media campaigns and Short Video content, across multiple brand partners simultaneously; maintain master timelines, flag risks, and drive on-time delivery.
• Build and operationalize project management systems (trackers, WIP frameworks, escalation protocols) that provide the team and leadership with real-time visibility into project status, resource allocation, and delivery progress.
• Identify bottlenecks, dependencies, and capacity constraints proactively; coordinate resource allocation across sub-teams (Media, Short Video, Creators) to prevent delivery failures.
• Lead post-campaign retrospectives to capture delivery learnings, update SOPs, and continuously improve the team’s operational standards.
• Own quality control across all service outputs, ensuring deliverables meet brief requirements, brand guidelines, and internal quality standards before client-facing release.
• Develop and maintain quality checklists, review gates, and approval workflows for each service line; enforce these consistently across the team.
• Collaborate with service leads to define quality benchmarks for each deliverable type and track compliance over time.
• Act as the primary operational point of contact for assigned brand partners, managing day-to-day communication, expectation setting, and issue resolution with professionalism and responsiveness.
• Lead campaign kick-off meetings, status updates, and delivery review sessions with brand partners; prepare and present project status reports in a clear and commercially relevant format.
• Anticipate client needs and potential friction points; proactively communicate scope changes, timeline adjustments, or quality risks before they escalate into larger issues.
• Maintain strong client relationships that build trust and confidence in OnPoint’s operational capability, supporting retention and upsell opportunities.

Yêu cầu ứng viên

• 3–5 years of experience in project management, account management, or operations, ideally within a media agency, e-commerce platform, content production, or digital marketing environment.
• Demonstrated ability to manage multiple complex projects simultaneously with competing deadlines; strong proficiency in project management tools.
• Experience in client servicing or key account management, with the ability to manage brand partner relationships end-to-end, from project kick-off through delivery and post-project review.
• Solid understanding of media and content production workflows, including how Paid Media campaigns and Short Video projects are planned, executed, and measured.
• Strong quality orientation with exceptional attention to detail; committed to excellence and capable of building systems that institutionalize quality rather than relying solely on individual effort.
• Comfortable working cross-functionally within a fast-scaling, high-growth organization and taking ownership of challenges from identification through resolution.
• Clear and confident communicator, able to translate operational complexity into concise client-facing updates and escalate issues internally with precision and appropriate urgency.
• Strong written and verbal communication skills in both English and Vietnamese.

Quyền lợi được hưởng

• Salary: Negotiable
• Phone allowances
• Full salary in probation
• Tet, performance bonus
• Premium Health Insurance
• Full insurance package
• 15 Annual Leave + 3 Sick Leave
• Work from home: 1 day/week
• Laptop provided