Logistics Executive

The Operations Executive is responsible for coordinating daily operations between OnPoint and third-party logistics (3PL) partners to ensure efficient inbound, return, and warehouse processes. This role serves as the primary point of contact for operational issues, monitors service performance against KPIs, drives issue resolution, and collaborates with internal stakeholders to improve operational efficiency and customer satisfaction. The ideal candidate is proactive, detail-oriented, and capable of managing multiple priorities in a fast-paced e-commerce environment.

Yêu cầu ứng viên

Responsibilities:

• Act as a liaison with the 3PL’s and OnPoint
• Work with the management team of 3PL’s about complaint response time, and return order operation process
• Push 3pl receiving return order, monitor bad stock when has return transaction
• Monitor and reconcile inventory data between 3PLs and internal systems to ensure stock level accuracy
• Manage the bad stock handling process (damaged, expired, or quarantine items) and coordinate with stakeholders for disposal or liquidation
• Lead weekly/monthly bad stock inventory audits and propose action plans to minimize damaged/expired inventory.
• Find solutions close issues, follow, and build up long term process
• Weekly review of KPI performance and ongoing issues
• Other duties as assigned

Requirements:

1.Education background requirements: Bachelor at relevant experience

2.Experience/Industry requirements:

• Position requires 1-2 years of management experience working in a warehouse/distribution environment.
• Knowledge and experience with ecommerce, negotiation, process mapping and project management are highly valued.
• Ability to manage time and meet deadlines as required.
• Minimal travel to OnPoint could be required.
• Smart thinking skills are preferred. Must be capable of defining, analyzing and resolving operating problems.

3.Competency requirements:

• Analysis & Problem Solving: Identifies and analyses a range of problems by isolating key issues, evaluating relevant data and reaching logical conclusions
• Client Centric: Building strong customer relationships and delivering customer-centric solutions.
• Communication: Communicates confidently and professionally, respecting the audience, engendering confidence and trust from external stakeholders and from individuals, teams, departments and the company
• Accountability & Ownership: Plans and balances a range of tasks, assignments, projects and resources. Is able to cope with conflicting demands without undue disruption in order to get things done.

Quyền lợi được hưởng

• Allowances
• Monthly incentives
• Full salary insurance
• Premium health insurance
• Flexible check-in/check-out
• Tet, performance bonus
• Up to 19 days of leaves
• Laptop provided