IT Helpdesk

Provide technical support before and during Computer-based Tests (CBT) and Paper-based Tests (PBT).Support setup and troubleshooting of devices, systems, and internet connectivity at test venues.
Monitor and report technical incidents during exams delivery.
Coordinate with Operations team, IT vendors, and venue technicians to ensure smooth exam operations.
Maintain and install software for devices used in exams delivery.
Support compliance checks and technical investigations when required.
Yêu cầu công việc
1–2 years of experience in IT Support, Technical Support, or related fields is preferred.
Good knowledge of Windows OS, software installation, PC hardware, and troubleshooting.
Understanding of networking fundamentals (TCP/IP, DNS, DHCP, IP addressing, OSI Model).Familiarity with network devices such as Switches, Routers, and Firewalls.
CCNA, MCSA, or equivalent certifications (or currently studying toward them) are preferred.
Candidates with a primary Software Development background are not preferred for this role.
Quyền lợi được hưởng
06-month contract with possibility of extension.
Salary: VND 58,000/hour.
Payment based on actual working hours.
Social insurance participation according to company policy.
Opportunity to work in an international and professional environment.