Data Automation Engineer (Python | SQL | Power BI) – Regional Analytics

Develop and maintain an NPS dashboard across all verticals and services by integrating survey data from the Alchemer API into the data lake.
Build and maintain complex calculation logic for rolling up NPS scores using transaction-based weightage methodologies.
Implement AI-powered text summarization for open-ended survey responses to identify qualitative customer pain points efficiently.
Develop automated reporting pipelines with L1/L2/L3 NPS deep dives.
Integrate CAMA tools (regression analysis) to visualize key performance drivers and root causes of customer dissatisfaction.
Consolidate and synthesize NPS weightage from multiple services into a unified Grab-level score.
Collaborate closely with BPI and RMRI teams to clarify business requirements and deliver analytical solutions.
Ensure data accuracy, scalability, and maintainability of reporting systems and dashboards.
Troubleshoot and optimize data pipelines, APIs, and reporting workflows.
Yêu cầu công việc
2–3 years of experience in Data Analytics, Data Automation, Software Development, or related fields.
Strong proficiency in Python and a good understanding of object-oriented programming concepts.
Good knowledge of SQL and database concepts; experience with MySQL is preferred.
Familiarity with APIs, data processing, and reporting workflows.
Experience with Power BI or other BI tools is an advantage.
Strong analytical and problem-solving skills.
Excellent English communication skills to work with regional stakeholders.
Candidates are not required to have hands-on experience in every area listed above; however, a solid understanding of fundamental concepts and the ability to learn quickly are essential.
Quyền lợi được hưởng
Receive 100% salary during probation period.
Full social insurance coverage (based on full salary) from the first working month.24/7 accident insurance provided for additional protection.
Stable working environment with clear processes and well-defined operations.