Tuyển dụng Executive Customer Service & Documentation tại Hồ Chí Minh

• Handle end-to-end coordination with shipping lines/carriers for bookings and shipments.

• Generate and manage bookings through manual and online shipping line portals.

• Coordinate with customers and follow up on Shipping Instructions (SI) and VGM submission.

• Handle rate filing with shipping lines and coordinate rate-related matters.

• Monitor booking status, vessel schedules, cut-off times, and shipment milestones.

• Coordinate with internal teams, customers, overseas agents, and shipping lines to ensure smooth shipment execution.

• Prepare and maintain accurate shipping and documentation records.

• Follow up on schedule changes, rollovers, delays, and other operational issues.

• Provide timely updates to customers and resolve day-to-day shipment/documentation issues.

Yêu cầu công việc

• 1–3 years of experience in Customer Service, Documentation, Shipping, or Freight Forwarding is preferred.

• Knowledge of ocean freight/FCL operations and shipping documentation.

• Familiarity with shipping line portals and booking processes is an advantage.

• Good communication and coordination skills.

• English communication skills (written and spoken).

• Good attention to detail and ability to manage multiple shipments simultaneously.

• Proactive, responsible, organized, and able to work under deadlines.

• Fresh graduates with relevant logistics knowledge and a strong willingness to learn are also welcome to apply.

What We Offer

• Competitive salary

• Opportunities for career growth in the logistics industry

• Professional and supportive working environment

• On-the-job training and opportunities to develop shipping & freight forwarding expertise

• Stable, full-time position with long-term development opportunities

Quyền lợi

• Thưởng: Performance-based incentives
• Nghỉ phép có lương: 12 days