Customer Support (night shift, English, technical)

This is an ON-SITE & NIGHT SHIFT opportunity. PLEASE READ CAREFULLY

- Working location: Helios Building, Quality Tech Solution Complex, Trung My Tay Ward (formerly District 12)

- Working time: 5 days/week. Night shift: 10 PM - 7 AM or 8 PM - 5 AM

This position is responsible for dealing with day-to-day production support client issues while maintaining effective communication to provide the client with superior service. The position will need to have the ability to think critically and analytically, work under pressure to meet deadlines, manage multiple tasks and prioritize to meet client demands.

As a Customer Support, you will:

• Provide first-level technical support to clients and trading partners via phone, email, and ticketing system

• Troubleshoot and resolve technical issues while proactively identifying problems and making recommendations

regarding solutions

• Document support interactions, including troubleshooting steps and resolutions, in a clear and concise manner

• Identify issues ensuring it is properly analyzed and collaborate with internal teams for swift issue resolution

• Strictly adhere to defined procedures and processes

• Provide walk-through sessions via phone/email

• Proactively communicate with clients to provide status updates daily

• Other tasks assigned by Leader(s)/Manager(s)

Yêu cầu công việc

• Experience in Customer Service, Technical Support, or related field is preferred.

• Strong English communication skills both written and verbal; Ability to communicate thoughts and information clearly and concisely.

• Ability to work with customers, internal business unit organizations, and suppliers/trading partners with working knowledge of general accounting practices and understanding of customer business flow.

• Must have strong attention to detail and thorough when completing tasks.

• Ability to work in a dynamic and fast-paced environment. Comfortable working individually or as part of a team.

• Working on weekends and VN/US holidays are required as this product offers 24/7 service.

• Demonstrates the ability to work effectively in AI-augmented environments by applying AI tools to enhance productivity, while exercising sound human judgment and accountability.

• Identifies automation opportunities within existing processes.

Quyền lợi

• Thưởng: 13-month salary, annual performance bonus
• Chăm sóc sức khoẻ: Social insurance on full salary, Extra private healthcare plan
• Nghỉ phép có lương: Competitive benefit and generous paid time off packages
• Đào tạo: Career development
• Giải thưởng: Recognition programs
• Máy tính xách tay: Laptop and working facilities are fully provided