Implementation Specialist (ERP knowledge, English)

This is an onsite opportunity. PLEASE READ CAREFULLY

- Working location: Helios Building, Quality Tech Solution Complex, Trung My Tay Ward (formerly District 12)

- Working time: Monday - Friday. Split shift: 8:00 - 12:00 (ONSITE) then 20:00 - 00:00 (WFH)

As an Implementation Specialist, you will:

• Set up clients with new Trading Partners via a portal.

• Gather information from new trading partners.

• Build/Maintain Trading Partner records

• Coordinate with multiple internal teams to ensure the target go-live date for the customer is met

• Participate in problem solving activities and escalate issues to relevant teams

• Report to team management as well as involved project coordinators

Yêu cầu công việc

• Proficient in English; Must be personable and confident in communication via telephone, and well-written professionally via email.

• Strongly knowledgeable in analyzing and solving problems

• Strong customer service etiquette and customer courtesy

• Familiar with Microsoft Office; ERP knowledge

• Able to work solo or as part of a team

• Must be able to manage time efficiently, prioritize tasks, and work well in a team setting, to reach team and department goals

• Can work under high pressure

• Demonstrates the ability to work effectively in AI‑augmented environments by applying AI tools to enhance productivity, while exercising sound human judgment and accountability.

• Identifies automation opportunities within existing processes

Quyền lợi

• Thưởng: 13th-month salary, annual performance bonus
• Chăm sóc sức khoẻ: Social insurance on full salary, Private Healthcare Plan
• Nghỉ phép có lương: Up to 17 paid-leaves/year
• Đào tạo: Training curriculum
• Giải thưởng: Recognition programs
• Máy tính xách tay: Laptop, monitors and other working facilities are fuilly provided
• Khác: Meal allowance (600,000+ VND/month), parking allowance, shift allowance (2,000,000+ VND/month)