Customer Success Manager, SaaS

• Help new customers in the food and beverage industry familiarize themselves with service-time, fraud detection, and staff scheduling modules
• Conduct interviews with various department personnel to gather feedback on the adoption process and identify any issues
• Act as a liaison between customers and the product development team, communicating specific industry needs and influencing the product roadmap based on real operational challenges
• Develop onboarding materials and review frameworks tailored for quick-service restaurants and food and beverage chains
• Conduct regular business reviews with Operations Managers and COOs, utilizing platform data to provide insights on throughput, compliance, and cost
• Proactively monitor customer usage and health metrics to foresee challenges and prevent customer churn
• Identify opportunities for customers to expand their usage or adopt additional functionalities.

Yêu cầu ứng viên

• Proficiency in English is a necessary requirement
• It is beneficial to have previous experience in SaaS Customer Success or F&B operations
• An analytical approach to data and the ability to use it to make strategic suggestions are essential
• Excellent communication and presentation abilities, with customers relying on your industry and product knowledge
• Proficiency in understanding both positive and negative aspects in people and situations, and establishing connections on that basis

Quyền lợi được hưởng

• Attractive salary package.
• Annual team building activities and company trip.
• Comprehensive training opportunities.
• Collaborate with talented and open-minded colleagues for a rewarding learning experience