Customer Success Executive – English Required

• Manage and develop relationships with existing clients in the industrial sector
• Proactively support customers throughout their service usage journey
• Ensure high customer satisfaction and retention rates
• Collaborate with Sales and Operations teams to resolve client requests and issues
• Identify opportunities to upsell/cross-sell additional products or services
• Track customer performance and prepare regular reports

Yêu cầu ứng viên

• Bachelor’s degree in Business Administration, Economics, or related fields
• At least 1 year of experience in Sales or Customer Success, preferably in industrial sectors
• Good command of English (spoken and written); Japanese or Chinese is a plus
• Strong communication, negotiation, and customer handling skills
• Ability to work effectively with customers and internal stakeholders
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Proactive, responsible, and result-oriented mindset
• Female candidates born in 1997 or later are preferred

Quyền lợi được hưởng

• Salary: Negotiable (fixed salary, not commission-based).
• 100% salary during 2-month probation period.
• Allowance: Transportation (depend on distance), Housing 300.000 dong/month, Lunch 800.000 dong/month, Attendance bonus 300.000 dong/month, Health care,...
• Monthly language allowance 1.000.000 - 4.000.000 dong/month for official employees.
• 13th-month salary and performance bonus, yearly salary review.
• Holiday bonuses (New Year, April 30, September 2).
• Full insurance package (Social, Health, Unemployment) based on base salary.
• Additional personal accident & healthcare insurance UIC
• Annual health check-up and company trip.